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Service Advisor

2 months ago


Cedar Rapids, Iowa, United States McGrath Family of Dealerships Full time
Job Summary

We are seeking a highly organized and customer-focused Service Advisor to join our team at McGrath Powersports. As a key member of our Service Department, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring their needs are met and exceeded.
  • Service Flow Management: Oversee the flow of work in the Drive Lane, ensuring efficient and timely completion of service tasks.
  • Customer Ownership: Take ownership of the customer's experience, identifying opportunities to provide additional value and support.
  • Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers, maximizing revenue and efficiency.
  • Work Distribution: Distribute work between technicians efficiently, ensuring optimal use of resources and minimizing downtime.
Requirements
  • Organizational Skills: Possess a high level of organizational skills, with the ability to manage multiple client vehicles and prioritize tasks effectively.
  • Communication Skills: Demonstrate excellent communication skills, with the ability to effectively interact with customers, technicians, and other stakeholders.
  • Time Management: Possess strong time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Professional Appearance: Maintain a professional, well-groomed personal appearance, reflecting positively on the company and its values.
  • Clean Driving Record: Possess a clean driving record, with a valid driver's license.
  • Background Check: Be willing to submit to a pre-employment background check.
Benefits
  • PTO: Enjoy a generous PTO policy, with paid time off starting from day one.
  • Health Insurance: Receive comprehensive health, dental, and vision insurance.
  • 401k: Participate in a 401k plan with company match.
  • Growth Opportunities: Enjoy opportunities for growth and advancement within the company, with a promotion rate of 97%.
  • Culture: Be part of a collaborative and fun culture, with a focus on teamwork and customer satisfaction.