General Manager of Quick Service Operations

1 day ago

Boston, Massachusetts, United States Eataly North America Full time
Job Description

Eataly North America is seeking a highly skilled General Manager of Quick Service to lead our quick service operations at an Eataly location. This role is responsible for directing the complex QSR operations, collaborating closely with Retail and Full Service Restaurants, and ensuring the team always offers a consistent, high level of service to all guests.

Key Responsibilities
  • Organize and direct the store's QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards
  • Build and lead a high-performing team: source and hire, effectively train, motivate, evaluate, develop and retain talent
  • Oversee day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Ensure the team always offers a consistent, high level of service to all guests
  • Execute strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
  • Analyze and take responsibility for the financials of the QSR department with a focus on COGS and labor
  • Partner with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepare weekly updates on the QSR department and collaborate interdepartmentally to plan activities and achieve all store goals
  • Estimate food and beverage needs, and requisition or purchase food, beverage, supplies and equipment; receive and check orders to ensure that they adhere to specifications
  • Assist with employee payroll, scheduling and terminations as needed
  • Document, investigate and resolve employee and guest incidents
Requirements
  • Bachelor's Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
  • Exceptional communication, leadership, motivational and team-building skills
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian food products and wine preferred
Additional Information

Eataly North America is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly North America also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly North America's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

  • IT Service and Support Supervisor

    1 week ago

    Boston, Massachusetts, United States Quick Base Full time

    Job Title: Supervisor, IT Service and SupportQuick Base is seeking a highly skilled and experienced IT Service and Support Supervisor to lead our global team of IT Support Specialists. The successful candidate will be responsible for overseeing the activities of the team, ensuring timely and effective resolution of tickets, and promoting professional growth...

  • Marketing Operations Director

    1 month ago

    Boston, Massachusetts, United States Quick Base Full time

    Job Title: Director, Marketing OperationsQuick Base is seeking a highly skilled Director of Marketing Operations to lead and transform our marketing operations team. As a strategic thinker with a passion for collaboration, you will leverage data and technology to drive marketing efficiency and enhance our customer experience.Key Responsibilities:Partner with...

  • Marketing Operations Director

    4 weeks ago

    Boston, Massachusetts, United States Quick Base Full time

    Job Title: Director, Marketing OperationsQuick Base is seeking a seasoned Director of Marketing Operations to lead and transform our marketing operations team. As a strategic thinker with a passion for collaboration, you will leverage data and technology to drive marketing efficiency and enhance our customer experience.Key Responsibilities:Partner with...

  • General Manager

    4 days ago

    Boston, Massachusetts, United States Museum of Ice Cream Full time

    About the RoleWe are seeking a seasoned General Manager to oversee the smooth functioning of our Front of House and Back of House operations. As a key member of our team, you will ensure alignment across all teams and partners to meet and manage our performance indicators, optimizing guest experience, inventory, and staffing standards.Key...

  • Restaurant Operations Manager

    3 days ago

    Boston, Massachusetts, United States Tristate Donut Group Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant General Manager to lead our Quick Service Restaurant (QSR) team. The ideal candidate will have a proven track record of success in managing restaurant operations, including customer service, employee training, and financial management.The successful candidate will be responsible...

  • Operations Manager

    2 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Operations Manager Job DescriptionThe Operations Manager at the Center for Medical Simulation at Brigham and Women's Hospital is responsible for managing the day-to-day operations of the Center, including the team of Simulation Specialists and support personnel. The successful candidate will have a strong analytical and organizational background, with...

  • Ambulatory Operations Manager

    12 hours ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Ambulatory Operations Manager to oversee the daily operations of our Physical and Occupational Therapy practices. The successful candidate will be responsible for managing the administrative aspects of our ambulatory operations, ensuring seamless patient access, and promoting a patient-centered...

  • Store Operations Manager

    6 hours ago

    Boston, Massachusetts, United States Amorino Full time

    Amorino is seeking a highly motivated and organized Store Operations Manager to join our team in Boston's first store, located on Newbury Street. The ideal candidate will be responsible for managing a shift, running a team, and making store operations decisions in cooperation with the Store Manager and Assistant Manager.The Store Operations Manager will be...

  • General Manager

    5 days ago

    Boston, Massachusetts, United States Aramark Full time

    Job Title: General ManagerAt Aramark, we are seeking a highly skilled and experienced General Manager to lead our operations and drive business growth. As a General Manager, you will be responsible for managing multiple contracted services for a client, generating $2-15M+ in revenue, and meeting operating and financial goals, client objectives, and customer...

  • Restaurant Operations Manager

    3 weeks ago

    Boston, Massachusetts, United States Domino's Franchise Full time

    About the JobWe're looking for a highly motivated and experienced Restaurant General Manager to join our team at Domino's Pizza. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and...

  • Operating Room Nurse Manager

    3 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to lead our team of registered nurses and support staff in the Operating Room. As a key member of our perioperative services team, you will be responsible for providing clinical leadership, managing resources, and ensuring the...

  • Restaurant Operations Manager

    2 weeks ago

    Boston, Massachusetts, United States Wendy's Full time

    About Wendy'sWendy's is a dynamic and fast-paced food service company seeking an experienced Assistant Manager to join our team in New Boston, TX. As a leader in the quick service industry, we pride ourselves on serving fresh, quality food and providing fast, friendly service to our customers.What We OfferCompetitive SalaryMonthly bonus planAdvancement...

  • Operating Room Nurse Manager

    4 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Registered Nurse Manager - Operating RoomMass General Brigham is seeking a highly skilled Registered Nurse Manager to lead our Operating Room team. As a key member of our perioperative services, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our OR.Job Summary:The Registered Nurse Manager -...

  • Pharmacy Operations Manager

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Pharmacy Operations Manager is responsible for overseeing the provision of medications to patients and leading pharmacists, pharmacy technicians, and pharmacy interns in a hospital setting. This individual assumes primary responsibility and accountability for the provision of safe, effective, and timely medication preparation and delivery in a...

  • Operations Manager in Research Building Management

    3 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job SummaryMassachusetts General Brigham is seeking a highly skilled Operations Manager to join our Research Building Management team. The successful candidate will be responsible for managing the day-to-day operations of our research buildings, ensuring that they are running smoothly and efficiently.Key ResponsibilitiesManage the operations of research...

  • Operating Room Nurse Manager

    3 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to join our team. As a key member of our perioperative services team, you will be responsible for providing leadership and direction to our nursing staff, ensuring the delivery of high-quality patient care and promoting a...

  • Operating Room Nurse Manager

    4 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to join our team. As a key member of our perioperative services team, you will be responsible for providing leadership and direction to our nursing staff, ensuring the delivery of high-quality patient care and promoting a...

  • Retail Food Service Operations Manager

    3 weeks ago

    Boston, Massachusetts, United States Aramark Full time

    Job Title: Retail Food ManagerAramark Healthcare+ is seeking a Retail Food Manager to oversee retail food service operations at Boston Children's Hospital.Key Responsibilities:Develop and execute dining solutions to meet customer needs and tastes.Oversee and manage dining operations where customers order prepared food from a menu.Ensure individual and team...

  • Operating Room Nurse Manager

    4 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to join our team. As a key member of our perioperative services team, you will be responsible for providing leadership and direction to our nursing staff, ensuring the delivery of high-quality patient care and promoting a...

  • Operating Room Nurse Manager

    3 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Operating Room Nurse ManagerMass General Brigham is seeking a highly skilled and experienced Operating Room Nurse Manager to join our team in Boston, Massachusetts.About the Role:The Operating Room Nurse Manager will be responsible for providing leadership and management to a team of nurses and support staff in the Operating Room. This role...