Customer Insight Analyst

4 weeks ago


San Antonio, Texas, United States Broadway Bank Full time
Job Title: Customer Insight Analyst

At Broadway Bank, we are seeking a highly skilled Customer Insight Analyst to join our team. As a key member of our Customer Insights team, you will play a critical role in helping us deepen and expand our customer base by providing actionable insights that inform business decisions.

Key Responsibilities:
  • Develop and maintain reports and data visualizations that provide clear and actionable insights to stakeholders.
  • Extract, transform, and load large and complex data sets to support statistical and quantitative analysis.
  • Analyze customer-level and operational data to identify trends and patterns across various customer segments and journeys.
  • Utilize advanced analytics techniques to uncover deep customer insights and patterns across multiple data sets.
  • Predict customer behavior, preferences, and at-risk indicators using predictive and prescriptive analytics.
  • Present findings and insights to stakeholders, including senior management, and educate them on key trends and areas of opportunity.
  • Collaborate with cross-functional teams to leverage technical expertise and source information pools that capture customer behaviors and actions.
  • Perform quality checks on customer data to ensure its integrity and accuracy.
  • Establish and maintain effective working relationships with internal and external stakeholders and partners.
  • Stay up-to-date with emerging technologies and trends in customer insights to enhance the effectiveness of tools and insight strategies.
Requirements:
  • Proficiency in working with Microsoft Office Excel, Word, and PowerPoint.
  • 3+ years of experience working with business intelligence applications and database systems in a bank or financial institution.
  • 2+ years of experience working in or supporting a customer experience role or department.
  • Bachelor's degree in a quantitative analytics field such as Data Science, Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or Operations Research.
  • Or advanced degree in business, science, finance, mathematics, economics, or a relevant discipline and 2 years of experience in data/analytics or functional business experience within the banking industry.
Preferred Qualifications:
  • Master of Science in Business Intelligence, Business Analytics, or Data Science.
  • Master of Business Administration.
  • Certified Business Intelligence Professional (CBIP) or Data Science Certificate at an accredited university.
What We Offer:
  • Employee Impact Groups.
  • Career Development and Mentorship Programs.
  • Generous paid time off, minimum 4 weeks.
  • Employee recognition, awards, and events.
  • Free vision insurance.
  • Retirement matching.
  • Tuition reimbursement.

Broadway Bank is an Equal Opportunity and Affirmative Action Employer. We are a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data, or other legally protected status.



  • San Antonio, Texas, United States Broadway Bank Full time

    Job Title: Customer Insight AnalystWe are seeking a highly skilled Customer Insight Analyst to join our team at Broadway Bank. As a key member of our Customer Insights team, you will play a critical role in helping us deepen and expand our customer base by providing actionable insights that inform business decisions.Key Responsibilities:Develop and maintain...


  • San Antonio, Texas, United States Easy Recruiter Full time

    About the roleThe ideal candidate will become the data domain expert for their product team and will use their analytical mindset to model product behavior, quantify product value, and validate and design product features and enhancements.This product analyst will be embedded with the product team, consisting of UX, Engineering, and a Product Manager, and...


  • San Antonio, Texas, United States E-Solutions INC Full time

    Job OverviewE-Solutions INC is seeking a highly skilled Decision Science Analyst to join our team. As a key member of our analytics department, you will play a critical role in driving business decisions through data-driven insights.Key ResponsibilitiesApply advanced statistical and mathematical techniques to analyze complex data sets and provide actionable...


  • San Antonio, Texas, United States Insight Global Full time

    Job DescriptionAs a Senior Financial Analyst at Insight Global, you will be responsible for assisting with Balance Sheet Reconciliations, month end close, and other financial operations.Key Responsibilities:Assist with Balance Sheet Reconciliations and month end close under the supervision of the GL Manager.Assist with assigned Balance Sheets by Entity and...


  • San Antonio, Texas, United States Insight Global Full time

    Job Title: Customer Success AssociateJob Summary: We are seeking a highly skilled Customer Success Associate to join our team at Insight Global. This role will involve acting as a liaison between our lab operations team and clients, troubleshooting and resolving client issues over the phone and via email.Key Responsibilities:Act as a liaison between the lab...


  • San Antonio, Texas, United States Insight Global Full time

    Customer Success Associate - Liaison RoleWe are seeking a highly skilled Customer Success Associate to join our team in San Antonio, TX. As a liaison between our lab operations team and clients, you will be responsible for troubleshooting and resolving client issues over the phone and via email. Your primary goal will be to ensure seamless communication and...


  • San Antonio, Texas, United States Omni Inclusive Full time

    Business Analyst Job DescriptionOmni Inclusive is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a crucial role in guiding the development of our Guidewire product.Key Responsibilities:Requirements Elicitation: Collaborate with stakeholders to identify and document business requirements.Workshop Participation:...


  • San Antonio, Texas, United States Insight Global Full time

    Customer Success AssociateWe are seeking a highly skilled and detail-oriented Customer Success Associate to join our team in San Antonio, TX. As a key member of our customer operations team, you will serve as the primary point of contact for clients, providing exceptional support and ensuring seamless interactions.Key Responsibilities:Act as liaison between...


  • San Antonio, Texas, United States VDart Inc Full time

    Job Title: Quantitative Business AnalystJob Summary:We are seeking a highly skilled Quantitative Business Analyst to join our team at VDart Inc. As a Quantitative Business Analyst, you will be responsible for applying statistical and mathematical techniques to provide decision support for business.Key Responsibilities:Apply statistical and mathematical...


  • San Antonio, Texas, United States Rheem Manufacturing Full time

    Job SummaryWe are seeking a highly skilled Business Intelligence Analyst to join our team at Rheem Manufacturing. As a Business Intelligence Analyst, you will play a critical role in analyzing sales data, identifying trends, and providing insights to drive business growth.Key Responsibilities:Analyze sales data to identify trends and opportunities for...


  • San Antonio, Texas, United States Yochana IT Full time

    Job OverviewYochana IT is seeking a highly skilled Decision Science Analyst / Business Intelligence Analyst to join our team. As a key member of our analytics team, you will be responsible for applying statistical and mathematical techniques to provide decision support for business.Key Responsibilities:Apply statistical and mathematical techniques to analyze...


  • San Antonio, Texas, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled Senior Business Intelligence Analyst to join our team. As a key member of our data analytics team, you will be responsible for analyzing complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. You will identify and interpret trends...


  • San Antonio, Texas, United States SysMind Tech Full time

    Job RoleGuidewire Business AnalystJob SummaryAs a Guidewire Business Analyst at SysMind Tech, you will play a crucial role in driving business transformation and process improvement in the Property & Casualty insurance market. With a focus on Policy Center and Claims insurance domains, you will analyze complex business and technical problems, develop...


  • San Antonio, Texas, United States VDart Inc Full time

    Job Title: Business Intelligence AnalystJob Summary:We are seeking a highly skilled Business Intelligence Analyst to join our team at VDart Inc. The ideal candidate will have a strong background in statistical analysis, data modeling, and data visualization. The successful candidate will be responsible for analyzing complex data sets, identifying trends, and...


  • San Antonio, Texas, United States TransPecos Banks Full time

    Join Our TeamWe are seeking a motivated Financial Services Business Analyst to join our team at TransPecos Banks. As a Financial Services Business Analyst, you will be responsible for analyzing financial data and providing insights to help drive business growth. This role is ideal for students entering their junior or senior years as well as recent graduates...


  • San Antonio, Texas, United States Goodwill San Antonio Full time

    Job SummaryWe are seeking a skilled Database Reporting Analyst to join our team at Goodwill San Antonio. As a key member of our team, you will be responsible for developing and maintaining MS Access databases, creating technical reports, and providing data analysis and insights to support our business operations.The ideal candidate will have a strong...

  • Data Analyst

    4 weeks ago


    San Antonio, Texas, United States Medici Full time

    Job SummaryMedici is seeking a skilled Data Analyst to support our onsite tech team by developing reports, dashboards, and KPIs to measure success.You will collaborate with stakeholders and engineers to analyze data, identify trends, and provide actionable insights.Key Responsibilities:Partner with business stakeholders across the organization to understand...

  • Data Analyst

    4 weeks ago


    San Antonio, Texas, United States Medici Clinical Management Full time

    Job Title: Data AnalystMedici Clinical Management is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in supporting our Medici onsite tech team by developing reports, dashboards, and KPIs to measure success.Key Responsibilities:Collaborate with business stakeholders across the organization to understand...


  • San Antonio, Texas, United States SWBC Full time

    Unlock Sales Success with SWBCAt SWBC, we're seeking a talented Sales Operations Analyst to join our team. As a key member of our sales leadership, you'll collaborate with product owners and financial analysts to drive sales data and analytics, aligning sales strategy and evaluating the health of our sales processes and customer relationship management...

  • Business Analyst-W2

    4 weeks ago


    San Antonio, Texas, United States eTek IT Services, Inc. Full time

    Job Title: Business Analyst-W2We are seeking a highly skilled Business Analyst-W2 to join our team at eTek IT Services, Inc. The ideal candidate will have a strong background in data analysis and business process improvement.Key Responsibilities:Conduct thorough data analysis to identify business trends and insights, and develop recommendations for process...