Customer Service Representative

3 days ago


Richmond, Virginia, United States The Bowen Group - VEOCC Full time
Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.

Key Responsibilities:
  • Provide accurate and timely information about VA services and procedures
  • Ask clarifying questions to identify complex or vague requests for VA services and information
  • Record details of calls and other service requests in a timely manner
  • Select appropriate VA services to meet the specific needs of customers
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
Requirements:
  • 6 months of work experience in customer service and call center environment
  • Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
  • Detail-oriented with strong organizational and time-management skills
  • Excellent verbal, interpersonal, and written communication skills
  • Familiarity with the military and veteran community programs is a plus
What We Offer:
  • $17.20/hour
  • 11 Paid Holidays
  • Employee Only Medical, Dental, Life Insurance, and more

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds. We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.



  • Richmond, Virginia, United States Food Service Circle Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Food Service Circle team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and customers.Key...


  • Richmond, Virginia, United States Sudden Service, Inc. Full time

    About the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...


  • Richmond, Virginia, United States LHH Full time

    Customer Service and Sales RepresentativeLHH is seeking a highly skilled and customer-focused Customer Service and Sales Representative to join our team.Temporary position through the end of the yearHourly pay: $17/hourOn-site daily in a dynamic and supportive work environmentAs a Customer Service and Sales Representative, you will be responsible for...


  • Richmond, Virginia, United States The Judge Group Full time

    About The Judge GroupWe are a leading staffing and recruitment agency specializing in placing top talent in various industries.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional...


  • Richmond, Virginia, United States McKesson Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Medical-Surgical team. As a key member of our virtual team, you will provide exceptional care for our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to order errors,...


  • Richmond, Virginia, United States UniFirst Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesHandle customer inquiries and resolve...


  • Richmond, Virginia, United States A&H Management Full time

    About the Role:The Customer Service Representative at A&H Management is a key position that requires exceptional communication and interpersonal skills. As a representative of our company, you will be responsible for delivering an outstanding customer experience by providing timely and effective solutions to customer inquiries and concerns.Key...


  • Richmond, Virginia, United States McKesson Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Medical-Surgical team at McKesson. As a key member of our virtual team, you will provide exceptional customer service to our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to...


  • Richmond, Virginia, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...


  • Richmond, Virginia, United States Goodwill of Central and Coastal Virginia Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Goodwill of Central and Coastal Virginia. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean...


  • Richmond, Virginia, United States Teleperformance USA Full time

    {"title": "Customer Service Representative", "content": "About Teleperformance USATeleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations. Our team of experts provides exceptional customer service, ensuring that our clients' needs are met with precision and care.Job...


  • Richmond, Virginia, United States DOSWELL OPERATING GROUP Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Woodfin Your Home Team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer-Centric MindsetFoster a customer-centric mindset by...


  • Richmond, Virginia, United States jobs4dad Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients and customers receive a seamless and personalized experience.Key ResponsibilitiesPrepare and serve...


  • Richmond, Virginia, United States TECHEAD Full time

    Customer Service Representative Job Description At TECHEAD, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Account Management team, you will play a vital role in assisting our residential customers with their inquiries and resolving their issues in a...


  • Richmond, Virginia, United States Renewal By Andersen Full time

    About the Role:We are seeking a highly organized and detail-oriented individual to join our Customer Care team as a Customer Service Representative. As a key support member, you will play a crucial role in providing exceptional service to our customers, ensuring their satisfaction with our products and services.Responsibilities:Manage installation and...


  • Richmond, Virginia, United States Richelieu Hardware Full time

    About Richelieu HardwareRichelieu Hardware is a leading distributor of specialty hardware and complementary products for various industries. With a strong presence in North America, we serve a diverse customer base, including cabinetmakers, furniture manufacturers, and contractors.Our OpportunityWe are seeking a skilled Customer Service Representative to...


  • Richmond, Virginia, United States Richelieu Hardware Full time

    **About Richelieu Hardware**We are a leading distributor, importer, and manufacturer of specialty hardware and complementary products for various industries. Our extensive customer base includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and...


  • Richmond, Virginia, United States A and H Management Full time

    Customer Service Opportunities at A&H Management **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities** *...


  • Richmond, Virginia, United States LHH Recruitment Solutions Full time

    {"title": "Call Center Representative", "description": "Job SummaryLHH Recruitment Solutions is seeking a skilled Call Center Representative to provide top-notch customer service and HR support to employees and managers across the healthcare organization.Key ResponsibilitiesDeliver exceptional customer service by actively listening to inquiries, asking...


  • Richmond, Virginia, United States General Services Corporation Full time

    General Services Corporation (GSC) is seeking a skilled Customer Service Representative to join their team in Richmond, VA. As a key member of the GSC team, you will be responsible for providing exceptional customer service to residents, ensuring timely and efficient maintenance requests, and maintaining accurate records. Key responsibilities include...