Sales Manager, Enterprise Direct Sales
4 weeks ago
As a Sales Manager, Enterprise Direct Sales, you will lead and manage a team of Business-to-Business Sales Development Representatives (SDRs) focused on generating and qualifying high-value opportunities within the Enterprise segment.
This role plays a critical part in the growth and expansion of Comcast Business Services by overseeing outbound prospecting activities such as cold calling, emailing, and lead generation.
Key Responsibilities- Lead and motivate a team of SDRs to excel in prospecting, time management, funnel management, and qualifying Enterprise opportunities.
- Provide coaching and feedback to SDRs to enhance their skills in engaging with senior executives, managing relationships, and handling escalated issues.
- Conduct regular performance reviews, manage employee performance, and implement performance improvement plans as needed.
- Facilitate team meetings to share best practices, deliver key updates, and address training needs.
- Develop and execute strategies to meet or exceed sales quotas and organizational goals.
- Ensure accurate forecasting of sales and revenue by maintaining up-to-date records of individual and team performance.
- Oversee the use of client relationship management software to ensure data accuracy and timely updates.
- Manage and optimize sales initiatives and support programs to align with business objectives.
- Partner with leadership and other Business Services teams to ensure effective communication and alignment of sales strategies.
- Handle escalated customer calls and resolve issues to ensure high levels of customer satisfaction.
- Work closely with other supervisors to maintain consistency and foster teamwork across departments.
- Monitor daily activity targets and ensure adherence to company sales techniques and strategies through side-by-side coaching and call monitoring.
- Deploy incentives and programs as necessary to drive team performance and achieve critical milestones.
- Proven experience in managing sales teams, with a strong track record of meeting and exceeding sales goals.
- Excellent coaching, communication, and interpersonal skills.
- Proficiency in CRM software and sales forecasting tools.
- Ability to handle escalated issues with a customer-centric approach.
- Strong organizational and time management abilities.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Comcast is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.
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