Operations Manager

7 days ago


Pleasant Hill, California, United States Marriott International Inc Full time
Job Summary

Supports the successful execution of all operations in the hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Manages staff to continually improve guest and employee satisfaction and maximize financial performance.

Key Responsibilities
  • Ensures goals are translated to the team and productivity is maintained.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on strengths.
  • Assists in ensuring the team has the capabilities to meet expectations.
  • Leads by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Requirements
  • High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.
Benefits

Marriott International offers a competitive salary range of $29.33 to $32.21, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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