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Customer Service Representative
2 months ago
As a Guest Services Teammate at Advocate Health, you will play a vital role in delivering exceptional customer service to our patients, families, and visitors. You will be the face of our organization, providing a warm and welcoming experience that exceeds expectations.
Main Responsibilities:
• Provide exceptional customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
• Assist patients and families with wayfinding, providing directions and information about hospital services and amenities.
• Clean and maintain wheelchairs and Guest Services equipment to ensure a clean and safe environment.
• Partner with hospital departments to provide support and assistance as needed, serving as a liaison between patients and hospital staff.
• Establish and maintain a high level of skill and knowledge of hospital personnel, departments, and information systems to provide expert customer service.
• Perform light housekeeping duties and notify appropriate departments of work environment needs.
Requirements:
• High school education and 1-3 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and make quick decisions based on individual situations.
• Current valid Illinois driver's license.
Working Conditions:
• Ability to work weekdays, weekends, holidays, and off-shifts in a medical center environment.
• Must be able to perform physical tasks such as standing for long periods, lifting, and pushing carts.
• Must be able to maintain composure and professional behavior in extremely stressful situations.
Why Join Our Team:
At Advocate Health, we are committed to delivering exceptional patient care and service. As a Guest Services Teammate, you will have the opportunity to make a meaningful difference in the lives of our patients and families. If you are passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply.
