Product Manager

4 weeks ago


Santa Clara, California, United States Crystal Instruments Full time
About Crystal Instruments

We are a leading provider of hardware and software solutions for monitoring, measuring, and controlling vibrations in laboratory and field environments. With over 30 years of engineering expertise, we are committed to delivering innovative products that meet the needs of our customers.

About the Role

We are seeking a senior product manager to expand our machine condition monitoring solution with new wireless smart sensor hardware. As a key member of our team, you will be responsible for providing architecture and UI direction to software engineers, prioritizing and scheduling tasks and bugs, and ensuring seamless customer onboarding and technical support.

Key Responsibilities
  • Feature Design: Collaborate with software engineers to design and develop new features that meet customer needs.
  • Project Management: Prioritize and schedule tasks and bugs to ensure timely delivery of high-quality products.
  • Customer Training: Develop and deliver training programs to ensure customers are proficient in using our products.
  • Technical Support: Provide timely and effective technical support to customers, incorporating feedback into future product development.
  • Sales Support: Assist the sales team in answering technical questions from prospective customers.
  • Documentation: Develop and maintain accurate and up-to-date product manuals and specifications.
Requirements
  • Background: Experience in machine condition monitoring and vibration analysis.
  • Education: B.S. or M.S. in Physics, Electrical Engineering, Mechanical Engineering, or Computer Engineering.
  • Coding Familiarity: Proficiency in coding languages.
  • Communication Skills: Excellent communication skills in a customer-focused environment.
  • Personal Qualities: Friendly, sociable, presentable, and professional.
What We Offer
  • Annual Salary: $100,000 to $150,000.
  • Benefits: 401k, medical, and dental insurance.
  • Time Off: 10 days holiday, 14 days PTO.

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