Administrative Support Specialist
4 weeks ago
About One Medical
One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks. We're on a mission to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.
The Opportunity
As a Flex Administrative Assistant, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers. Our Flex Member Support Specialists support multiple offices in a Market.
Key Responsibilities
Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.
Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
What You'll Need
At least 1 year of experience in high-touch customer or patient-facing roles
Strong written and verbal communication skills
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
Benefits
Taking care of you today: paid sabbatical for every five years of service, Employee Assistance Program, competitive Medical, Dental, and Vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash-outs, and competitive salary
Protecting your future: 401K match, opportunity to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid Life Insurance, and Disability insurance
Work Environment
This is a full-time role based in-person with our team and patients at offices in Washington, DC, with 8-hour shifts taking place M-F between 7:00a-7:00p. Our Flex Member Support Specialists lend support to multiple One Medical locations in a market. Office location and schedules are subject to change.
Physical Demands
Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
Equal Opportunity Employer
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
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