Customer Service Representative

7 days ago


Madison, Alabama, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving any concerns in a timely and professional manner.
  • Assist customers in selecting the right products and services, ensuring they have a positive shopping experience.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet or exceed sales targets, maintaining a high level of productivity and efficiency.
  • Stay up-to-date with product knowledge, features, and benefits to provide expert advice to customers.
  • Maintain a clean and organized store environment, adhering to visual merchandising standards.
  • Load and unload delivery trucks, ensuring timely and efficient receipt of merchandise.
  • Assist in making deliveries, as needed, to ensure customer satisfaction.
  • Comply with inventory control procedures, maintaining accurate records and reporting any discrepancies.
Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in more than one language.


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