Customer Service Representative
7 days ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.
Key Responsibilities:- Provide excellent customer service, responding to customer inquiries and resolving any concerns in a timely and professional manner.
- Assist customers in selecting the right products and services, ensuring they have a positive shopping experience.
- Process sales transactions accurately and efficiently, adhering to company policies and procedures.
- Meet or exceed sales targets, maintaining a high level of productivity and efficiency.
- Stay up-to-date with product knowledge, features, and benefits to provide expert advice to customers.
- Maintain a clean and organized store environment, adhering to visual merchandising standards.
- Load and unload delivery trucks, ensuring timely and efficient receipt of merchandise.
- Assist in making deliveries, as needed, to ensure customer satisfaction.
- Comply with inventory control procedures, maintaining accurate records and reporting any discrepancies.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted Driver's License.
- High School diploma or GED.
- At least one year of experience in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Ability to read, write, comprehend, and communicate in more than one language.
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