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Customer Service Ambassador

2 months ago

Madison, Alabama, United States Best Western Plus Madison - Huntsville Hotel Full time
Customer Service Representative 2nd Shift

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Representative/2nd Shift at Best Western Plus Madison - Huntsville Hotel. As the face of our hotel, you will provide exceptional customer service and create a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Greet every guest with a smile and a friendly demeanor
  • Assist guests with the registration process, ensuring accuracy and efficiency
  • Answer phone calls and take messages in a professional and courteous manner
  • Anticipate the needs of guests and build rapport through effective communication
  • Respond to guest concerns and resolve them promptly and fairly, escalating to management when necessary
  • Maintain accurate records of registration and payment information
  • Ensure compliance with health and quality standards

Requirements:

  • High School Diploma/GED required
  • Familiarity with hospitality industry standards and front desk operations
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with customer service issues
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment

About Us:

Best Western Plus Madison - Huntsville Hotel is a leading hotel in the hospitality industry, committed to providing exceptional customer service and creating a memorable experience for our guests.