Healthcare Support Specialist

2 weeks ago

KailuaKona, Hawaii, United States FRESENIUS MEDICAL CENTER Full time

POSITION HIGHLIGHTS:

  • Comprehensive training provided
  • Flexible rotational shifts (must be available to work Monday through Saturday)

Compensation: $29.46 per hour

Embracing the mission, vision, core values, and customer service philosophy of FRESENIUS MEDICAL CENTER, this role adheres to compliance protocols and regulatory standards. The position is integral to the hemodialysis healthcare team, delivering safe and effective dialysis therapy under the direct supervision of a licensed nurse, in alignment with established policies and procedures.

KEY RESPONSIBILITIES:

CUSTOMER SERVICE:

  • Uphold the organizational culture through values and customer service excellence.
  • Ensure exceptional service to all customers, both internal and external.
  • Foster effective relationships through timely and clear communication.
  • Proactively address and resolve customer service inquiries and follow up as necessary.

PATIENT CARE:

  • Collaborate with healthcare team members to provide tailored education on treatment adequacy and disease processes.
  • Greet assigned patients and assess their well-being since their last treatment, reporting any concerns to the supervising nurse.
  • Assess vascular access for functionality and communicate any irregularities to the nurse supervisor.
  • Record essential pre and post-treatment vital signs and weight, alerting the nurse to any anomalies.
  • Conduct vascular access evaluations and report any complications to the supervising nurse.
  • Perform cannulation of vascular access and notify the nurse of any challenges encountered.
  • Administer Heparin as permitted by state regulations or delegation.
  • Initiate dialysis treatments according to prescribed protocols, including blood and dialysate flow rates.
  • Monitor and address intradialytic issues as directed by physician orders.
  • Observe patients' responses to dialysis and report any unusual findings to the nurse supervisor.
  • Document all relevant functions necessary for treatment discontinuation.
  • Evaluate patients prior to the termination of venous access and ensure appropriate dressing is applied.
  • Conduct thorough evaluations before patient discharge and report any concerns to the nurse supervisor.
  • Accurately record pre and post-dialysis evaluations, including weight and vital signs.
  • Responsible for programming dialysis machines according to individual patient needs.
  • Ensure safety alarms are activated and functioning correctly.
  • Maintain accurate and timely documentation of treatment parameters and patient responses.
  • Report significant changes in patient conditions directly to the supervising nurse.
  • Conduct machine safety checks and document any irregularities.
  • Perform and document interventions for any unusual patient statuses.
  • Collect and prepare laboratory specimens as required.

MAINTENANCE AND TECHNICAL:

  • Uphold cleanliness and safety standards in the work environment.
  • Clean and disinfect equipment and treatment areas between patient sessions.
  • Prepare necessary equipment for dialysis treatments and document appropriately.
  • Conduct pre-treatment machine alarm tests.
  • Ensure prompt cleanup of any blood spills in accordance with facility policies.
  • Efficiently manage supplies to minimize waste.

ADMINISTRATIVE DUTIES:

  • Participate in Continuous Quality Improvement (CQI) initiatives.
  • Accurately enter treatment data into clinical applications in a timely manner.
  • Review treatment documentation for completeness and accuracy.
  • Prepare initial patient charts and ensure proper documentation is maintained.
  • Collect and label laboratory samples following established protocols.
  • Coordinate with lab couriers for specimen collection.

ADDITIONAL RESPONSIBILITIES:

Perform other duties as assigned.

EDUCATIONAL REQUIREMENTS:

  • Must possess a state and/or national certification approved by the Center for Medicaid/Medicare Services (CMS) or a high school diploma/G.E.D. with certification requirements to be met within the designated timeline.
  • Compliance with all relevant state licensure and training requirements.

EXPERIENCE:

  • Previous experience in patient care within a healthcare setting is preferred.
  • Candidates must pass Ishihara's Color Blindness test as a condition of employment.
  • Continued employment is contingent upon successful completion of the dialysis training program and CPR certification.

FRESENIUS MEDICAL CENTER is an equal opportunity employer, welcoming applicants from diverse backgrounds.

We maintain a drug-free workplace in compliance with applicable laws.

Compensation is based on qualifications, including education, experience, skills, and competencies.

Hourly Rate: $29.46

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