Customer Experience Specialist

3 days ago


Las Vegas, Nevada, United States Teleperformance USA Full time

About Teleperformance USA

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We are a global, digital business services company delivering the most advanced, digitally powered business services to help our clients streamline their businesses in meaningful and sustainable ways.

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We believe that when employees feel valued, inspired, and supported, they can bring their best selves to work every day. We strive to provide an environment where our employees can be happy and healthy, leading to increased productivity, creativity, and engagement.

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As a Customer Care Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and having the chance to make a difference in their lives.

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This is an exciting opportunity to join our team and become a key contributor to our mission of providing unparalleled service and making people's lives simpler, faster, and safer.

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In this role, you will be responsible for:

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  • Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers. ">
  • Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management. ">
  • Providing customers with a clear picture of company products and services, always leading the call without failing to listen to the voice of the customer. ">
  • Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management. ">
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You will be working at our Las Vegas, Nevada location. This position requires:

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  • Two years or more of directly related experience in an inbound contact center or face-to-face customer service or similar customer service role. ">
  • Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette. ">
  • Knowledge of property management, reservations and player tracking systems is advantageous. ">
  • Proficiency in basic Windows and MS Office packages is very important. ">
  • Strong verbal communication skills. ">
  • Bilingual (English & Spanish). ">
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We offer a competitive salary of $40,000 - $50,000 per year, depending on your qualifications and experience. You will also enjoy full benefits, including medical, dental, vision, 401k, and paid time off.



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