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Pharmacy Liaison Specialist
2 months ago
We are seeking a highly skilled and compassionate Pharmacy Ambulatory Liaison to join our team at Lifespan. As a key member of our pharmacy team, you will play a vital role in providing exceptional patient care and ensuring seamless transitions of care from clinic to pharmacy.
Key Responsibilities- Exhibit a strong customer service orientation and interact effectively with customers, patients, providers, nurses, and support personnel.
- Maintain and support pharmacy interdepartmental relationships to ensure seamless transitions of patient care.
- Participate in the growth of the Lifespan Pharmacy patient population through recruitment of ambulatory care patients.
- Respond to questions relative to cost and availability of medication and pharmaceutical supplies.
- Inform customers/patients, providers, and support personnel of wait times and any issues regarding drug availability.
- Protect and maintain customer/patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Collect customer/patient personal information necessary for filling prescriptions, benefits investigation, prior authorization, and/or financial assistance application.
- Encourage patient retention through the development of individual relationships with assigned patients.
- Proactively contact patients via phone, in-person, or other supervisor-approved modality to assess patient need for medication.
- Assist patients/customers in resolving identified problems.
- Conduct benefits investigations for all patients new to the pharmacy and identify coverage details that the patient or patient's representative is unable to provide.
- Secure therapy-related financial assistance for patients whenever possible.
- Participate in quality assessment and improvement activities.
- Assist in identifying improvement opportunities and in the development of new processes.
- Participate in medication safety initiatives related to the Lifespan Pharmacy.
- High school graduate or equivalent degree required.
- Completion of one to two years of college preferred.
- Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
- Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience.
- Ability to multi-task and reprioritize as needed while maintaining accuracy and service standards.
- Must obtain within 3 months of hire and maintain no less than annually thereafter pharmacy ambulatory liaison competency requirements.
Extended periods of time spent sitting. Work requires the visual acuity and manual dexterity necessary to operate a computer and input data using a typical keyboard and computer mouse to navigate multiple computer monitors.
Independent ActionPerforms independently within department policies and procedures. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.
Supervisory ResponsibilityNone.
