Pharmacy Ambulatory Liaison Specialist

2 days ago


Providence, Rhode Island, United States Lifespan Full time
Job Summary

We are seeking a highly skilled and compassionate Pharmacy Ambulatory Liaison to join our team at Lifespan. As a key member of our pharmacy team, you will play a vital role in creating accessible and reliable pharmacy services for our patients.

Key Responsibilities
  • Interact effectively with customers, patients, and families, providing exceptional customer service and support.
  • Collaborate with healthcare providers, nurses, and support personnel to ensure seamless transitions of patient care.
  • Participate in the growth of our pharmacy patient population through recruitment and retention efforts.
  • Respond to questions regarding medication availability, cost, and refill authorization processes.
  • Educate patients on the features and value of our Specialty Drug Patient Management Program.
  • Protect and maintain patient confidentiality in accordance with HIPAA guidelines.
  • Collect and enter patient data into our systems to ensure accurate charging and processing of insurance billing/payment.
  • Proactively contact patients to assess medication needs and adherence.
  • Assist patients in resolving identified problems and refer them to pharmacists as needed.
  • Conduct benefits investigations and secure therapy-related financial assistance for patients.
  • Participate in quality assessment and improvement activities, identifying improvement opportunities and developing new processes.
  • Assist in training and onboarding of fellow staff members.
Requirements
  • High school graduate or equivalent degree required; completion of one to two years of college preferred.
  • Current unrestricted Rhode Island Pharmacy Technician licensure.
  • National Pharmacy Technician Certification (CPhT) or minimum one-year licensed pharmacy technician work experience.
  • Strong customer service presence, verbal and written communication skills, and ability to multi-task and reprioritize as needed.
  • Solid computer skills, including Microsoft Office Suite and multiple pharmacy system applications.
Work Environment and Physical Requirements

This role requires extended periods of sitting and visual acuity and manual dexterity necessary to operate a computer and input data.



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