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Facilities Operations Manager

2 months ago

Columbus, Ohio, United States MCO Full time
MCO Facilities Manager Job Description

MCO is the shared operational infrastructure of Regent's portfolio companies and an integral part of the firm's overall approach to value creation. Our core mission is to transform businesses for our stakeholders by developing and delivering transformed and sustainable performance within our portfolio. We work with improvement-oriented executives to assist them in making strategic decisions, translate those decisions into actions, and deliver the lasting success they need. With the help of these leaders, operating teams, and individuals, MCO has the aptitude to support complex, global businesses across various industry verticals.

Key Responsibilities
  • Manage the day-to-day function of the Facilities team, contractors, and trades, including providing daily assignments, scheduling, performance evaluations, training, and hiring.
  • Oversee the completion of work orders, repairs, preventative maintenance, and records retention in accordance with company policy.
  • Make decisions for daily facilities support, equipment availability, and safety-related needs in partnership with Operations.
  • Have P&L responsibility for Repairs and Maintenance, Equipment Rentals, and Waste Disposals.
  • Support capital projects, including collaboration with Operations, planning, budgeting, and project execution.
  • Be a subject matter expert within Facilities and provide recommendations to Leadership.
  • Diagnose Mechanical and Electrical systems using technical drawings and diagnostic tools.
  • Manage facility repair requests and assign qualified vendors/contractors to complete the work, while maintaining a cost-conscious mindset and budget.
  • Demonstrate working knowledge of lease terms, common area maintenance, and blueprints.
  • Receive, verify, and process invoices/payments for services rendered within payment terms.
  • Maintain communication on project status with contractors, leadership, and internal team.
  • Develop and enforce facilities processes, procedures, and policies with vendors, trades, sites, and leaders.
  • Measure and report out key performance metrics for response time, ticket resolution, and call center indicators.
  • Manage complex projects, including disaster recovery, renovations, relocations, new store openings, and special assignments.
  • Adhere to department and company standards, operating procedures, and safety requirements.
  • Develop rapport, trust, and open communication to enhance the growth and job performance of direct reports.
  • Collaborate with internal and external business partners, while fostering a positive working culture.
Requirements
  • Excellent verbal and written communication skills.
  • Strong negotiation skills.
  • Entrepreneurial, detail-oriented, and self-motivated.
  • Ability to recommend, interpret, and/or apply company policies and procedures.
  • Ability to apply safety, construction, repair, and maintenance expertise to ensure compliance.
  • Ability to build, employ labor, and construct facilities to the desired goal within budget.
  • OSHA and ADA awareness.

Education / Experience: High school diploma or a General Equivalency Diploma (GED) required. Associates or Bachelor's degree in facilities management, business, or other related field preferred. Experience remotely leading multi-unit repair and maintenance program and ticket management platform. Prior experience in the facilities management, construction, and/or trades preferred.