Regional Director

2 days ago

Columbus, Ohio, United States H&R Block Full time
Job Summary

As a Regional Director at H&R Block, you will play a pivotal role in driving client growth and increasing company profitability by leading assigned district management across the North Central Ohio Valley region. Your responsibilities will include managing operations, developing business strategies, and increasing profitability within the assigned geographic area. We are seeking a strategic and visionary leader with strong business acumen, experience in strategic planning, effective team management and development, and transformative and bold leadership skills.

Key Responsibilities
  • Drive results for all activities that lead to company growth, including associate hiring, associate development, workforce planning and client satisfaction and retention. Ensure goals and targets are met within assigned geography and provide leadership to district general managers and team members.
  • Coach, develop and mentor district general managers. Evaluate district general manager performance consistent with H&R Block talent routines including quarterly, mid-year, and end-of-year conversations.
  • Travel to district offices to ensure consistent application and interpretation of standard operating procedures. Identify and implement solutions for a consistent business approach, while remaining sensitive to the individual business needs of each office.
  • Incorporate bold thinking and problem-solving skills to resolve issues and obstacles.
  • Anticipate customer needs and provide services that are beyond customer expectations.
  • Attend and represent H&R Block at various district events and motivate associates to understand and apply the Company's purpose.
  • Participate in strategic planning along with other field leaders to ensure the direction of the business is appropriate and positioned to achieve its goals and objectives.
  • Review business results and recommend solutions to improve performance of assigned districts. Recommend solutions to further advance company goals.
About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Requirements
  • A minimum of 10 years of related work experience.
  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
  • Understanding of the dynamics of franchise owner/company owned environment.
  • Ability to make independent decisions; assume complete responsibility for his/her work and decisions.
  • Experience in developing, and executing on, short-term and long-range strategic plans.
  • Experience in a retail or similar work environment is required. Multi-unit is a plus.
  • Effective math and analytical skills.
  • P&L ownership, including the ability to increase profitability and to develop, analyze, and manage budgets.
  • Effective verbal, written and interpersonal communications skills, public relations skills, and detail-oriented.
  • Proven ability to lead, motivate and develop associates.
  • Knowledge district and/or regional operations sufficient to select, train and direct the activities of the district and regional office staff and to make effective operating decisions.
  • Four years as a District Manager or equivalent.

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