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IT Support Specialist

2 months ago

Austin, Texas, United States TEKsystems Full time

Position Overview:

We are seeking two dedicated individuals for the role of Desktop Support Technician. This entry-level position is integral to our Desktop Support team, catering to a prominent financial organization.

Key Responsibilities:

  • Collaborate with a team of Desktop Support professionals in a large service center supporting over 6,000 users.
  • Administer systems for Windows 10, Windows 11, and Mac OS X devices.
  • Provide hands-on installation, troubleshooting, and technical assistance for desktops, laptops, monitors, and personal printers.
  • Deliver phone support and remote assistance as required.
  • Manage the deployment and reclamation of computer equipment, ensuring accurate asset management database updates.
  • Document activities using various tools such as Remedy and Clarity.
  • Ensure exceptional customer service for all employees.
  • Work flexible hours between 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM.

Qualifications:

  • A Bachelor's degree in technology or a minimum of 1-3 years of recent experience in an enterprise-level internal service center environment.
  • Proficient knowledge of PC technical support for Windows and Macintosh operating systems (Windows 10, Windows 11, and Mac OS X).
  • Strong communication skills, both written and verbal, are essential.

Experience Level: Entry Level

About TEKsystems:

TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with clients to leverage new opportunities. With a workforce of 80,000 and collaborations with over 6,000 clients, including a significant portion of the Fortune 500, we are committed to driving transformation and change in the industry.

We are an equal opportunity employer and value diversity in our workforce.