Patient Access Representative
4 weeks ago
The Brigham & Women's Hospital (BWH) is seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a key member of our Admitting Center, you will be responsible for ensuring a seamless and efficient patient experience from admission to discharge.
Key Responsibilities- Conduct thorough admission processes, greeting and interviewing patients and families in a timely and courteous manner.
- Determine admission type (standard, expedited, or urgent) and obtain necessary information for accurate billing and compliance.
- Collect and secure patient valuables, maintaining confidentiality and adhering to hospital policies.
- Navigate patients to procedural areas, Labor & Delivery, or Inpatient Units, ensuring a smooth transition.
- Register family members for Texting & Liaison Services and communicate with recovery areas as needed.
- Refer patients with unresolved financial issues to Inpatient Accounts, when appropriate.
- Maintain patient confidentiality and adhere to HIPAA requirements, ensuring all patient information is kept private and secure.
- Associate's degree preferred.
- Minimum 3-6 months experience in an office, community, or healthcare setting.
- Excellent interpersonal relationship skills to effectively communicate with patients, families, physicians, and support personnel.
- Strong typing skills and computer experience, with proficiency in Microsoft Office.
- Good judgment, tact, sensitivity, and the ability to work professionally in a stressful environment.
- Ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
BWH is an Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status under law.
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