Patient Access Coordinator

3 weeks ago


Étreux, Hauts-de-France, United States Joslin Diabetes Center Full time

Overview:

The Joslin Diabetes Center seeks a skilled Patient Access Representative to enhance patient access and increase revenue to the clinic. This role involves advising patients regarding insurance coverage and financial obligations, completing registration and scheduling of patients in the automated registration/scheduling system, and collecting payments.

Responsibilities:

  • Acknowledge and print patient arrivals into the clinic and print required paperwork.
  • Collect and capture patient registration data for assigned areas in the pre-registration and verification system.
  • Review and verify scheduled ambulatory visits for assigned areas, including confirmation of valid insurance coverage, authorized referrals, and accurate primary care physician data.
  • Obtain referral waiver forms when necessary and provide education on the ABN process.
  • Collect co-payments, self-pay payments, and/or partial payments on account balances.
  • Utilize scheduling systems for various appointments.
  • Enter managed care referrals.
  • Provide general information to patients and visitors while building relationships and trust through open communication.

Qualifications:

  • Associate degree or equivalent relevant experience.
  • Minimum of 2 years of experience in insurance, managed care, private physicians' office practice, or hospital registration settings.
  • Proven customer support experience with excellent communication and presentation skills.
  • Thorough knowledge of healthcare delivery systems, with a focus on referral management for managed care providers.
  • Strong understanding of Medicare and Medicaid programs, with the ability to identify primary payers.
  • Strong phone contact handling skills and active listening.
  • Knowledge of personal computers and automated registration/scheduling systems.
  • Knowledge of insurance and collection of payments.
  • Demonstrated skill in customer service, team building, and problem-solving.


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