Service Desk Representative
3 days ago
**The Ideal Candidate:**
We are looking for a highly motivated and skilled Customer Service Representative to join our team at Butler America Aerospace LLC. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our customers through various communication channels.
Responsibilities:
- Answer incoming calls and respond to customer emails in a timely and professional manner.
- Rout calls to appropriate resources while documenting all call information according to standard operating procedures.
- Enter accurate ordering information into our company system.
- Comfortable working in fast-paced environments with strong time management and organizational skills.
Requirements:
- H.S Diploma/GED.
- Able to analyze unlike information and draw conclusions/recommendations.
- Strong verbal, written, and inter-personal communication skills.
- High degree of self-motivation to address and improve business needs.
- Sense of urgency, self-initiative, commitment, and sense of ownership.
Benefits:
- 401K, medical, dental, and vision insurance.
- Sick time as applicable to state law.
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