Service Desk Representative

3 days ago


Lewisburg, Tennessee, United States Butler America Aerospace LLC Full time

**The Ideal Candidate:**

We are looking for a highly motivated and skilled Customer Service Representative to join our team at Butler America Aerospace LLC. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our customers through various communication channels.

Responsibilities:

  • Answer incoming calls and respond to customer emails in a timely and professional manner.
  • Rout calls to appropriate resources while documenting all call information according to standard operating procedures.
  • Enter accurate ordering information into our company system.
  • Comfortable working in fast-paced environments with strong time management and organizational skills.

Requirements:

  • H.S Diploma/GED.
  • Able to analyze unlike information and draw conclusions/recommendations.
  • Strong verbal, written, and inter-personal communication skills.
  • High degree of self-motivation to address and improve business needs.
  • Sense of urgency, self-initiative, commitment, and sense of ownership.

Benefits:

  • 401K, medical, dental, and vision insurance.
  • Sick time as applicable to state law.


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