Customer Service Representative

3 days ago

Lewisburg, Tennessee, United States Butler Aerospace and Defense Full time

Customer Service Representative

Location: Lewisburg, TN

Job ID:

Pay Range: $15-17

Agents must type 60+ WPM
Excellent customer service skills
Strong written and oral communication skills
Experience in MS Office
Familiarity with SAP and Sales Force a plus

Typing tests and call center background tests a plus, but not required.

We are Customer Service for Carrier's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.
Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:
Dealer referrals to distributors
Provide customers with order information, assistance
Product support: Parts and Equipment
Transactional: Orders, Claims and Invoicing
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Specific Responsibilities for this position may include:
- Answer incoming calls and respond to customers emails
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Entering accurate ordering information into a company system.
- Comfortable working in fast-paced environments
- Strong time management and organizational skills
- Proficiency in Microsoft Office Products (Excel, Word)
- Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Successful candidates will have:
- Ability to analyze unlike information and draw conclusions/recommendations
- Strong verbal, written and inter-personal communication skills
- Proficiency in MS Office tools
- High degree of self-motivation to address and improve business needs.
- Sense of urgency, self-initiative, commitment and sense of ownership is a must.
- Superior follow-up and follow-through skills
- Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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