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Residential Support Specialist

2 months ago

Washington, Washington, D.C., United States Friendship Place Full time
Job Overview

Position Title: Residential Aide

Reports to: Residential Aide Coordinator, Residential Aide Shift Supervisor

Location: NW, Washington DC

Hours: 4 pm - 12 am

Classification: Full-Time, Non-Exempt

About Us:

Friendship Place is a nonprofit organization dedicated to serving the Washington, DC area, focusing on empowering individuals and families facing or at risk of homelessness. Our mission is to assist them in rebuilding their lives through community involvement. We implement effective models to tackle homelessness, offering innovative and tailored programs that yield positive outcomes and lasting impacts on the community. Our services are centered around the individual needs of families, youth, young adults, and Veterans experiencing homelessness, providing outreach, hospitality, healthcare, shelter, case management, housing, job placement services, and advocacy.

Core Values:

At Friendship Place, we prioritize a person-first approach, promoting transparency and ethical practices within our team and the community we serve. Our core values include:

  • Excellence and Innovation
  • Finding Ways to Say "Yes"
  • Caring at the Core
  • Agents of Change
  • Support, Empowerment, and Development
  • Inclusion, Diversity, Equity, and Collaboration
  • Integrity and Accountability

Position Summary:

The Brooks provides short-term housing solutions for families experiencing homelessness. This facility comprises 50 units and adheres to a Housing First model, utilizing best practices to facilitate transitions from short-term family housing to independent living within 90 days. The Residential Aide is responsible for 24-hour on-site monitoring to ensure the safety and well-being of participants, staff, and visitors. This role involves collaborating with program staff to maintain service quality through regular inspections of the building and grounds, documenting and reporting any incidents.

Key Responsibilities:

  • Continuously monitor residents, units, and grounds to ensure security and safety.
  • Oversee participants at the short-term family housing site and enforce program policies.
  • Provide de-escalation services as needed to ensure the safety of all individuals.
  • Assist in planning and organizing recreational activities for families.
  • Report unusual incidents to the appropriate personnel or document them as necessary.
  • Communicate observations to case management staff to support participant progress.
  • Conduct weekly inspections of units as required.
  • Distribute food during meal services and manage waste disposal.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Preferred: 1 year of experience working with vulnerable families or youth.
  • Familiarity with homeless shelters or residential facilities is advantageous.
  • Excellent customer service skills and reliability are essential.
  • Ability to collaborate effectively with diverse groups.
  • Demonstrated empathy in responding to participant needs.
  • Knowledge of trauma-informed care and conflict-resolution techniques.
  • Capacity to remain calm and professional under pressure.
  • Punctuality and ability to work independently are crucial.
  • Proficiency in computer programs, including Excel and email.
  • Strong commitment to the mission and core values of the organization.

Working Conditions:

This position involves a mix of office work and active monitoring of the facility and grounds. Candidates should be prepared for physical demands, including lifting up to 20 lbs and walking 70% of the time.

Background Checks:

Successful candidates will undergo a comprehensive background check, including criminal history and child protection registry checks.

Direct Reports:

None

Other Details:

  • Compensation: The hiring pay range is $20.23 per hour, based on qualifications and experience.
  • Benefits: We offer a comprehensive benefits package, including health insurance, dental and vision coverage, paid holidays, vacation, and sick leave.
  • COVID-19 Precautions: All employees must adhere to agency protocols to mitigate the spread of COVID-19.

Diversity and Equal Opportunity Statement:

Friendship Place is an Equal Opportunity Employer committed to maximizing team diversity and fostering an inclusive culture. We welcome all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, marital status, disability, or any other characteristic protected by law.