Retail Client Partner San Francisco Bay Area
4 weeks ago
Cognizant North America is seeking a highly experienced Client Partner to join our Retail and Consumer Goods Business Unit. As a Client Partner, you will play a key role in driving business growth and expansion within your assigned accounts, responsible for growth, health, and future prospects of account relationships.
Key Responsibilities:- Drive profitable growth of the account relationships in the region.
- Review the performance metrics of the account with the delivery, operations, and finance teams on a regular basis.
- Be part of senior management reviews for the performance metrics of the account relationship.
- Collaborate with multiple service lines, innovation teams, and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
- Have regular meetings and interface with the customer decision makers and influencers.
- Have a complete understanding of the relationship position within the accounts.
- Be responsible for execution and customer satisfaction in all the revenue portfolios within the accounts.
- Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
- Shape the thought leadership agenda.
- Actively drive execution of the Digital/Transformation/innovation agenda for the portfolio.
- Minimum 15 years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
- Experience managing Client P&L of $50+ Million dollars including reporting and metric assessment for the account.
- In-depth understanding of Retail/Consumer Goods business domain, technology, and services domains.
- Understanding and thought leadership in technology, services, and business trends and their direct and indirect impacts on the outcomes for retail and consumer goods companies.
- Strong experience with the global service delivery model.
- Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential.
- Experience in digital services/solutions.
- This role requires strong leadership skills and demonstrated capabilities of being a thought leader.
- Strong executive presence and gravitas.
- Minimum BS Degree.
- Preferred Qualifications:
- MS or MBA degree preferred.
- A strong performance track record of managing different portfolios-ranging from sales, new sales, programs, and existing annuity business.
- Must be detail-oriented and able to manage and maintain all facets of complex assignments.
- Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.
- Being able to make knowledgeable conversations with clients in Digital Area/trends in the industry.
- Strategic thinking and the confidence and ability to plan ahead and stay the course.
- Must be able to navigate a large organization, work in a multi-dimensional matrix, and have the power of persuasion through content and confidence.
- Excellent problem-solving, communication, and client management skills are essential.
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