Junior IT Consultant San Francisco Bay Area Onsite Expert
4 days ago
Foxcove is a leading provider of IT solutions for businesses that don't have their own IT department. Our commitment and dedication are reflected in the high-quality services we offer.
We tailor our approach to meet the unique needs of each business, ensuring they can focus on what they do best. Our team is passionate about delivering exceptional service and continuously seeking ways to improve our processes.
Role OverviewAs an Onsite IT Consultant, you will be the face of Foxcove, working closely with our clients throughout the San Francisco Bay Area. This role is ideal for someone with foundational IT experience who is eager to learn, grow, and tackle new challenges daily.
You'll gain exposure to a wide variety of technologies and IT applications across diverse industries, making this position perfect for those looking to rapidly expand their skills and experience.
Key Responsibilities- Provide comprehensive, hands-on technical assistance to our valued clients.
- Travel to and work at client offices throughout the San Francisco Bay Area, adapting to different client environments, technologies, and industries on a daily basis.
- Facilitate seamless onboarding and offboarding processes for new and departing employees at client sites.
- Collaborate closely with fellow Engineers and Managers to contribute your growing technical expertise to ongoing projects and initiatives.
- Utilize ticketing systems to effectively manage, prioritize, and resolve help desk tickets, ensuring prompt and quality support.
- Maintain up-to-date documentation, identifying areas for improvement and potential operational challenges across various client systems.
- Provide on-site network management and troubleshooting support, ensuring optimal performance and stability across diverse client environments.
- Demonstrate a proactive, eager-to-learn approach to problem-solving, continuously seeking opportunities to enhance processes and deliver exceptional service.
- 1-2 years of technology support experience, with a strong desire to expand knowledge rapidly.
- Foundational understanding of Microsoft Azure, SharePoint Online, Office 365, Mac OS X, Windows OS, and GSuite, with enthusiasm to deepen expertise.
- Experience with ticketing systems, ITSM tools (e.g., Jira, Confluence), MDM solutions, and video conferencing tools (e.g., Zoom, Teams).
- Excellent problem-solving skills, with the ability to think on your feet and adapt to new challenges quickly.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- High level of curiosity and eagerness to learn new technologies and industry-specific applications.
- Must have a reliable vehicle for daily travel to client sites throughout the San Francisco Bay Area.
- Flexibility and willingness to work at different client offices 4-5 days a week, adapting to various work environments.
- Competitive salary $75K-$80K based on experience, up to $5K raise after 90 days.
- Generous PTO, paid holidays, and 1-week winter closure.
- Personal reimbursements including $300/month for gym, cell, internet.
- $500/year for certifications, paid study time, mentorship to support your growth.
- Health, dental, vision, 401(k).
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