IT Consultant San Francisco Bay Area Onsite Expert
3 weeks ago
Foxcove is a leading provider of complete IT solutions for businesses without in-house IT departments. Our commitment to delivering exceptional service and dedication to our clients' success drives our approach.
We tailor our services to meet the unique needs of each business, ensuring they can focus on what they do best. Our team is dedicated to continuous improvement, always seeking ways to enhance our processes and deliver outstanding results.
Role OverviewAs an Onsite IT Consultant, you will be the face of Foxcove, working closely with clients throughout the San Francisco Bay Area. This role is ideal for experienced IT professionals looking to take on new challenges and expand their skills.
Your primary responsibility will be providing comprehensive technical assistance to our clients, encompassing troubleshooting, network management, and client-specific hardware and software solutions. You will also play a key role in supporting ad-hoc requests, planned maintenance activities, and contributing to technical projects.
Key Responsibilities- Travel to and work at client offices throughout the San Francisco Bay Area, adapting to diverse client environments and technologies.
- Provide on-site support for a wide range of IT issues, from basic troubleshooting to complex system configurations.
- Facilitate seamless onboarding and offboarding processes for new and departing employees at client sites.
- Collaborate closely with fellow Engineers and Managers to contribute technical expertise to ongoing projects and initiatives.
- Utilize ticketing systems to effectively manage, prioritize, and resolve help desk tickets.
- Maintain up-to-date documentation, identifying areas for improvement and potential operational challenges across various client systems.
- Provide on-site network management and troubleshooting support, ensuring optimal performance and stability.
- Demonstrate a proactive approach to problem-solving, continuously seeking opportunities to enhance processes and deliver exceptional service.
- 3-4 years of technology support experience, with a strong desire to expand knowledge and take on more responsibilities.
- Solid understanding of Microsoft Azure, SharePoint Online, Office 365, Mac OS X, Windows OS, and GSuite.
- Experience with ticketing systems, ITSM tools, MDM solutions, and video conferencing tools.
- Strong problem-solving skills, with the ability to think on your feet and adapt to new challenges quickly.
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- High level of curiosity and eagerness to learn new technologies and industry-specific applications.
- Reliable vehicle for daily travel to client sites throughout the San Francisco Bay Area.
- College degree in IT-related field or relevant IT certifications.
- Networking experience.
- Experience working across multiple industries or with diverse client bases.
- Competitive salary $90K-$100K based on experience, up to $5K raise after 90 days.
- Generous PTO, paid holidays, and 1-week winter closure.
- Personal reimbursements including $300/month for gym, cell, internet.
- $500/year for certifications, paid study time, mentorship to support your growth.
- Health, dental, vision, 401(k).
Foxcove is committed to delivering exceptional IT solutions and supporting the growth of our clients. We are seeking passionate individuals with solid experience who are excited about the prospect of hands-on, onsite work and are driven to deliver outstanding IT support while continuously expanding their skills.
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