Patient Care Representative Front Desk
3 days ago
Middleton Family Medicine is seeking a detail-oriented and reliable Patient Care Representative to support our Primary Care Department. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the ability to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.
Key Responsibilities:
- Provide exceptional customer service to all patients, families, and caregivers
- Professionally greet patients and visitors as they arrive to the practice
- Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary
- Perform insurance eligibility and collect all patient co-payments and outstanding balances
- Understand various aspects of medical insurance to accurately answer patient insurance inquiries and ensure appropriate insurance allocation and verification
- Collect necessary patient signatures on required documents ahead of their appointment
- Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
- Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as necessary
- Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
- Track patient medical records for all alerts, including quality measures, and communicate to provider as appropriate
- Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately, following Patient Late Arrival and No Show policies
- Schedule appointments in accordance with office scheduling policies using our EMR, Athena
- Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as necessary
- Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
- Understand and maintain HIPAA regulations and patient privacy protocols
- Other duties as assigned by managers and leads
Requirements:
- High School diploma or equivalent
- 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
Why Choose Middleton Family Medicine?
Our mission at Middleton Family Medicine is to Make Lives Meaningfully Better. To do this, we are continuously expanding our practice and its offerings to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring people infused with passion and motivated to succeed in an environment that is driven by a collaborative, patient-centric culture. We pride ourselves on our three differentiators that allow us to do what's best for our patients: offering service 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
-
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob Title: Patient Care Representative Front DeskWe are seeking a highly skilled and detail-oriented Patient Care Representative to join our team at Middleton Family Medicine Urgent Care LLC. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key...
-
Middleton, Massachusetts, United States Middleton Family Medicine Full timeJob SummaryMiddleton Family Medicine is seeking a highly skilled Patient Care Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to patients, families, and caregivers. Your excellent communication skills, attention to detail, and ability to multitask will make you a...
-
Patient Care Representative Front Desk
2 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob SummaryMiddleton Family Medicine Urgent Care LLC is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will be responsible for providing exceptional customer service to patients, families, and caregivers. Your primary duties will include greeting patients, checking in patients for appointments,...
-
Patient Care Representative
4 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob SummaryMiddleton Family Medicine is seeking a highly skilled and compassionate Patient Care Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to patients, families, and caregivers. Your excellent communication skills, attention to detail, and ability to multitask will...
-
Patient Care Coordinator
3 days ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob SummaryMiddleton Family Medicine Urgent Care LLC is seeking a detail-oriented and reliable Patient Care Representative to support our Call Center. This role requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills.Key ResponsibilitiesProvide exceptional customer service to patients, families,...
-
Patient Care Coordinator
1 week ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob SummaryMiddleton Family Medicine Urgent Care LLC is seeking a skilled Patient Care Representative to join our team. As a key member of our Call Center, you will provide exceptional customer service to patients, families, and caregivers, ensuring a positive experience for all.Key ResponsibilitiesProvide warm and professional greetings to all callers,...
-
Patient Care Coordinator
4 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeJob SummaryMiddleton Family Medicine Urgent Care LLC is seeking a detail-oriented and customer-focused Patient Care Representative to support our Call Center. This role requires excellent communication skills, computer proficiency, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to patients,...
-
Patient Care Coordinator
4 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Full timeJob Title: Patient Care RepresentativeMiddleton Family Medicine is seeking a detail-oriented and reliable Patient Care Representative to support our Call Center. This role requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the ability to multitask and work as a team.Key...
-
Front Office Representative
4 weeks ago
Middleton, Massachusetts, United States Beltone New England Full timeJob Title: Front Office Associate **Job Summary:** We are seeking a positive and dependable individual to join our team as a Front Office Associate. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming and outgoing calls, and performing various administrative...
-
Patient Care Coordinator
2 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full time{"h1": "Patient Care Representative", "p": "At Middleton Family Medicine, we are seeking a Patient Care Representative to join our team. As a Patient Care Representative, you will be responsible for providing exceptional customer service to our patients, families, and caregivers. Your primary duties will include confirming and updating patient demographic...
-
Patient Care Coordinator
4 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Full timeJob Title: Patient Care RepresentativeAt Middleton Family Medicine, we are seeking a highly skilled and compassionate Patient Care Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient care and support to our patients and families.Key Responsibilities:Provide outstanding customer service to...
-
Patient Care Coordinator
1 month ago
Middleton, Massachusetts, United States Middleton Family Medicine Full timeJob Title: Patient Care RepresentativeMiddleton Family Medicine is seeking a highly skilled and patient-focused individual to join our team as a Patient Care Representative. This role is a critical part of our Wellness & Health Center at Endicott College, and we are looking for someone who is passionate about delivering exceptional customer service and...
-
Front Office Associate
4 weeks ago
Middleton, Massachusetts, United States Beltone New England Full timeJob Title: Front Office AssociateWe are seeking a highly skilled and customer-focused Front Office Associate to join our team at Beltone New England. As a Front Office Associate, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key Responsibilities:Provide excellent...
-
Front Office Associate
4 weeks ago
Middleton, Massachusetts, United States Beltone New England Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Office Associate to join our team at Beltone New England. As a Front Office Associate, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting the sales team.Key ResponsibilitiesProvide excellent customer service to patients and...
-
Front Office Associate
2 weeks ago
Middleton, Massachusetts, United States Beltone New England Full timeJob Title: Front Office AssociateWe are seeking a positive and dependable individual to join our team as a Front Office Associate. This role is perfect for someone who enjoys working in a fast-paced environment and providing excellent customer service.Key Responsibilities:Provide exceptional customer service to patients and clientsManage incoming and...
-
Front Office Associate
4 weeks ago
Middleton, Massachusetts, United States Beltone New England Full timeWe are seeking a positive and dependable individual to join our team as a Front Office Associate. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling incoming and outgoing calls, and performing various administrative tasks.Key Responsibilities:Provide excellent customer service to patients...
-
Customer Service Representative
4 weeks ago
Middleton, Massachusetts, United States H2O Care Full timeJob OverviewH2O Care is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring our customers receive top-notch service.ResponsibilitiesProcess work orders, customer payments, and invoices efficientlyCommunicate...
-
Medical Assistant
4 days ago
Middleton, Massachusetts, United States VetJobs Full timeAbout this Role:The Medical Assistant will provide care to patients ages 2+ in a clinical setting, including scheduling, rooming patients, biometrics, vitals, documenting medical history, phlebotomy, and assisting the provider as needed.Key Responsibilities:• Interviews patients, measures vital signs, and records information on patients' charts• Prepares...
-
Medical Assistant
4 days ago
Middleton, Massachusetts, United States National Guard Employment Network Full timeAbout this Role: We are seeking a Medical Assistant to provide care to patients in a clinical setting. The successful candidate will be responsible for scheduling, rooming patients, taking biometrics, and documenting medical history.Key Responsibilities:Interview patients, measure vital signs, and record information on patients' chartsPrepare treatment rooms...
-
Licensed Practical Nurse
5 days ago
Middleton, Massachusetts, United States Wellpath Full timeMake a Difference in Patient CareWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Wellpath. As a vital member of our healthcare team, you will play a key role in providing high-quality patient care and contributing to the nursing process of assessment, planning, implementation, and evaluation.Key Responsibilities:Assess patients'...
