Patient Care Coordinator

1 week ago


Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full time
Job Summary

Middleton Family Medicine Urgent Care LLC is seeking a skilled Patient Care Representative to join our team. As a key member of our Call Center, you will provide exceptional customer service to patients, families, and caregivers, ensuring a positive experience for all.

Key Responsibilities
  • Provide warm and professional greetings to all callers, addressing their needs and concerns with empathy and understanding.
  • Confirm and update patient demographic and health insurance information, ensuring accuracy and compliance with HIPAA regulations.
  • Perform health insurance eligibility checks and provide accurate answers to patient insurance inquiries, ensuring seamless communication.
  • Schedule patient appointments for Primary and Specialty Care, manage online portal messages, and electronic task buckets, streamlining our operations.
  • Assist patients, families, and caregivers with Patient Portal access, encouraging the use of this valuable resource.
  • Efficiently process and escalate patient requests, questions, and issues to appropriate resources, ensuring timely resolution.
  • Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers, maintaining a smooth workflow.
  • Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals.
  • Understand and maintain HIPAA regulations and patient privacy protocols, upholding the highest standards of confidentiality.
Requirements
  • High School diploma or equivalent.
  • 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred.

Competitive Pay Range: $19/hr - $22/hr

Why Choose Middleton Family Medicine Urgent Care LLC?

We are committed to making lives meaningfully better through quality, comprehensive, and compassionate care. Our collaborative, patient-centric culture values passion, motivation, and a commitment to excellence. Join us in our mission to deliver legendary customer service to our patients and further our reputation as the provider, practice, and employer of choice.



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