Patient Care Coordinator
1 week ago
Middleton Family Medicine Urgent Care LLC is seeking a skilled Patient Care Representative to join our team. As a key member of our Call Center, you will provide exceptional customer service to patients, families, and caregivers, ensuring a positive experience for all.
Key Responsibilities- Provide warm and professional greetings to all callers, addressing their needs and concerns with empathy and understanding.
- Confirm and update patient demographic and health insurance information, ensuring accuracy and compliance with HIPAA regulations.
- Perform health insurance eligibility checks and provide accurate answers to patient insurance inquiries, ensuring seamless communication.
- Schedule patient appointments for Primary and Specialty Care, manage online portal messages, and electronic task buckets, streamlining our operations.
- Assist patients, families, and caregivers with Patient Portal access, encouraging the use of this valuable resource.
- Efficiently process and escalate patient requests, questions, and issues to appropriate resources, ensuring timely resolution.
- Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers, maintaining a smooth workflow.
- Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals.
- Understand and maintain HIPAA regulations and patient privacy protocols, upholding the highest standards of confidentiality.
- High School diploma or equivalent.
- 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred.
Competitive Pay Range: $19/hr - $22/hr
Why Choose Middleton Family Medicine Urgent Care LLC?
We are committed to making lives meaningfully better through quality, comprehensive, and compassionate care. Our collaborative, patient-centric culture values passion, motivation, and a commitment to excellence. Join us in our mission to deliver legendary customer service to our patients and further our reputation as the provider, practice, and employer of choice.
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Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full time{"h1": "Patient Care Representative", "p": "At Middleton Family Medicine, we are seeking a Patient Care Representative to join our team. As a Patient Care Representative, you will be responsible for providing exceptional customer service to our patients, families, and caregivers. Your primary duties will include confirming and updating patient demographic...
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