Bilingual Customer Service Representative for Family and Adult Services

4 days ago


Denver, Colorado, United States City and County of Denver Full time
About Our Job

We are seeking a dedicated and bilingual individual to serve as a Customer Service Representative in the Denver Human Services Call Center. As a Customer Service Representative, you will provide comprehensive and technical customer service through high-volume phone calls for the Family and Adult Assistance Division (FAAD).

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. We also provide generous benefits for full-time employees, including a guaranteed life-long monthly pension, 457B Retirement Plan, and competitive medical, dental, and vision plans.

Location

The City and County of Denver supports a hybrid workplace model, and this position is currently working remotely. However, employees must work within the state of Colorado on their telecommuting days.

What You'll Do

As a Customer Service Representative, you will perform comprehensive and technical customer service through high-volume phone calls for the Family and Adult Assistance Division (FAAD). You will assist customers with inquiries or problems related to DHS programs and services, create or access cases in the Customer Relationship Management (CRM) module of PeopleSoft, and provide complete and accurate information to customers.

What You'll Bring

We value diversity and are seeking a candidate with a high level of proficiency using Microsoft Office products, at least two years of experience in high-pressure, quality-oriented professional environments, and the ability to read, understand, interpret, and apply complex regulations.

Required Minimum Qualifications
  • Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
  • Experience Requirement: Two (2) years customer service experience in a call center environment.
  • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test.



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