Technical Support Services Coordinator
3 weeks ago
Lexmark is seeking a skilled Technical Support Services Coordinator to join our team. As a key member of our service operations team, you will be responsible for coordinating technical support services, including planning, organization, and analysis.
The estimated salary for this position is $78,000 - $108,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Job Description:
- Coordinate technical support services for dealerships.
- Provide technical support and direction to dealerships.
- Manage relationships between Lexmark's service groups and dealerships.
- Coordinate into all areas of Lexmark support for issues such as product quality, special applications, cloud services, product availability, product performance, and customer escalations.
Required Skills and Qualifications:
- Solid knowledge of laser printing products, configurations, and settings.
- Solid knowledge of solutions available to work with products.
- Deep understanding of break/fix approach for laser printing products.
- Training certification on laser printing products.
- Basic operating system knowledge, Windows, MAC, A+ certification desired.
- Full understanding of operational and contractual requirements of dealerships.
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