Pharmacy Customer Service Representative

2 weeks ago


Louisville, Kentucky, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a dedicated Pharmacy Customer Service Representative to join our team.

In this role, you will provide exceptional support to patients, caregivers, and healthcare providers by handling inbound and outbound calls. Your responsibilities will encompass processing refills, scheduling shipments, and resolving customer inquiries with accuracy and efficiency.

Key Responsibilities:

  • Provide prompt and courteous service to callers, addressing their needs effectively.
  • Process medication refills and schedule shipments according to patient instructions.
  • Gather and verify patient information accurately.
  • Resolve customer inquiries and concerns in a professional and timely manner.
  • Maintain detailed records of all interactions.

Qualifications:

  • Previous experience in a pharmacy call center environment is preferred.
  • A minimum of 3 years of proven customer service experience is required.
  • Excellent communication and interpersonal skills are essential.
  • Strong problem-solving abilities and attention to detail are crucial.
  • Proficiency with Microsoft Office Suite is necessary.
  • Ability to type accurately at a speed of 35 words per minute or greater.
  • Willingness to be cross-trained in various aspects of pharmacy operations.


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