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Pharmacy Customer Service Representative
2 months ago
CornerStone Staffing is seeking a Pharmacy Call Center Representative.
Position Overview:
The role involves engaging with patients, caregivers, and healthcare providers through inbound and outbound communication.
Key Responsibilities:
- Manage phone interactions effectively, ensuring a seamless experience for all callers.
- Deliver precise information and support to address caller inquiries.
- Facilitate medication refills and coordinate shipments for patients or healthcare professionals.
- Identify and resolve the needs of callers promptly.
- Provide necessary follow-up actions and next steps for callers.
- Adapt to a flexible work schedule as required.
Qualifications:
- Experience in a pharmacy call center environment is preferred.
- A minimum of 3 years in a customer service role.
- Pharmacy Technician License must be obtained within the first month of employment at the candidate's expense.
- Exceptional communication skills are essential.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Typing speed of 35 words per minute or higher.
- Willingness to undergo cross-training in various roles.
- Consistent attendance is crucial.
