Pet Care Specialist

2 days ago

Buford, Georgia, United States PetSuites Full time
About PetSuites

PetSuites is a leading provider of upscale boarding and grooming services for dogs and cats. Our mission is to deliver exceptional pet care and a safe, comfortable environment for our guests.

Job Summary

We are seeking a highly skilled and experienced Pet Pro Lead to join our management team. As a key member of our team, you will be responsible for overseeing the daily operations of our pet resort, ensuring the highest level of care and service for our guests.

Key Responsibilities
  • Ensure that each guest is treated with respect and dignity
  • Supervise activities of multiple dogs throughout the day
  • Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
  • Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
  • Monitor guest's health by daily charting of eating and elimination habits
  • Monitor guest's reaction to playtimes and general demeanor by charting playtime interactions
  • Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
  • Pay specific attention to special handling notes
  • Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior
  • Operate washer and dryer to clean pet belongings, towels, etc.
  • Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety
  • Alert manager when levels of inventory are low
  • Help maintain the cleanliness of the property by picking up and disposing of trash or debris
  • Keep aisles, drains, carts, shelves, sinks, floors, furniture, counters and glass clean, sanitary and free of clutter/debris
  • Alert manager of any safety or operational issues
  • Keep informed of important notices, meetings, etc.
Requirements
  • A passion for animals and animal care, especially dogs + cats
  • Focuses on safe and gentle handling
  • Customer Service Oriented - Ability to take care of the customers' needs while following company procedures
  • Willing and able to communicate directly with clients, both written and orally, about their dog
  • Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
  • Conflict Resolution - Ability to handle conflict with tact and diplomacy
  • Good team work and willingness to assist other departments as necessary
  • Cheerful, friendly, positive team-oriented attitude
  • Strong attention to detail, especially where documentation is concerned
  • Reliable, punctual, and dependable
  • Ability to work a flexible schedule, including holidays and weekends
  • Ability to take direction well and apply it independently
  • Ability to work in temperature extremes, work outside, or in distracting work environments
  • Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
  • Must be comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs.
What We Offer

PetSuites offers a competitive salary, employee incentives, health and dental insurance, and a fun, fast-paced work environment. We are committed to providing our employees with the training and support they need to succeed in their roles.

Equal Employment Opportunity

PetSuites is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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