Customer Service Representative
6 days ago
The NJM Insurance Group is seeking a skilled Customer Service Representative to join its team. As a Claims Information Specialist, you will be responsible for providing accurate information and first call resolution to internal and external customers. Key responsibilities include answering calls, processing first reports, and navigating multiple computer systems.
About the Role
This role involves working in a fast-paced environment, interacting with various stakeholders, and possessing excellent customer service skills. The successful candidate will have the ability to multitask, work independently, and prioritize tasks effectively.
Key Responsibilities:
- Answer calls using excellent customer service skills and provide accurate information
- Process incoming first reports via telephone, email, and fax accurately and expeditiously
- Provide excellent customer service to all callers with professional courtesy, empathy, and active listening
- Screen calls and transfer to right personnel when necessary
- Accurately complete authorization requests and document calls and results
Requirements
To be successful in this role, you should possess excellent communication and interpersonal skills, accuracy, attention to detail, data entry skills, and proficiency in Microsoft Office Suite software programs. Bilingual English/Spanish is preferred.
Benefits
The NJM Insurance Group offers a competitive compensation package including $38,000 - $45,000 annually, commensurate with experience and credentials, as well as benefits such as 401k plan, health coverage, paid time off, and more.
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