Winery Tasting Room Team Lead

7 days ago


Salem, Oregon, United States McMenamins Full time

Job Summary:

The Winery Tasting Room Assistant Manager is a key member of the McMenamins team, responsible for assisting the Winery Tasting Room Manager in the day-to-day operations of the tasting room, wine club, and wine club events. This role requires excellent customer service skills, wine knowledge, and the ability to work well independently and as part of a team.

Key Responsibilities:

  • Assist the Winery Tasting Room Manager in supervising tasting room staff and completing administrative duties.
  • Effectively manage day-to-day operations of the tasting room, including responding to customer inquiries and resolving issues.
  • Assist with building and retaining wine club members through engagement and outstanding customer service.
  • Work with the tasting room staff to promote sales and assist with staff training, labor monitoring, and employee evaluations.
  • Give tours of the winery and lead small wine tasting events.

Requirements:

  • Previous winery or tasting room experience preferred.
  • Wine knowledge required.
  • Computer skills in Word, Excel, Publisher, and Outlook required.
  • Excellent organizational and prioritizing skills a must.
  • Ability to work well independently and as part of a team.
  • Ability to work quickly and efficiently under a deadline.
  • Ability to supervise other employees in a positive and constructive manner.
  • Flexible schedule, including days, evenings, weekends, and holidays availability.

Essential Job Functions:

  • Provide an excellent experience for customers in the winery and effectively manage all duties associated with the daily operations of the tasting room.
  • Safely practice heavy lifting and carrying with the help of another person, if necessary, with frequent heavy lifting up to 60lbs.
  • Ability to be on feet for long periods of time, including frequent stair climbing.
  • Able to work outdoors in all weather conditions.
  • Repetitive movements, including bending, pushing, pulling, twisting, and stooping.
  • Repetitive use of hands, including fine hand manipulation while working on a computer keyboard.
  • Communicate clearly and effectively with staff and customers.
  • Work around cleaning agents and other caustic chemicals.
  • Work around and with heavy equipment.
  • Work with numbers and orders.
  • Ability to interact well with co-workers and customers.


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