Hospitality Service Agent

2 weeks ago


Tampa, Florida, United States Schulte Companies Full time
Position Overview

Company: Schulte Hospitality Group

As a key member of our team, the Guest Service Representative plays a vital role in delivering exceptional service to our guests. At Schulte Hospitality Group, we pride ourselves on our commitment to a culture of hospitality, where we prioritize the needs of our guests and team members alike. We are looking for individuals who are passionate about providing outstanding service and who thrive in a dynamic environment.

What We Offer:
Joining Schulte Hospitality Group means becoming part of a diverse and inclusive workplace that values your professional growth. We provide a supportive atmosphere that encourages engagement and empowerment, ensuring you feel excited about your career journey with us. Our comprehensive benefits package includes:
  • Daily Pay options for immediate access to your earnings
  • Complimentary Telemedicine and Virtual Mental Health services from day one
  • Various Health and Life Insurance plans
  • 401k Plan with Company Matching
  • Generous Paid Time Off and Holiday Pay
  • Pet Insurance
  • Employee Assistance Programs
  • Exclusive discounts through Schulte Savings Marketplace

About Us:
Schulte Hospitality Group is a division of Schulte Companies, a prominent third-party management firm with extensive experience in the hospitality sector. We operate over 200 properties across multiple states and countries, featuring a mix of well-known brands and unique boutique establishments.

Key Responsibilities:
  • Welcome guests warmly upon arrival, ensuring personal recognition
  • Review daily arrival lists and prepare welcome amenities
  • Escort VIP guests to their accommodations and facilitate check-in
  • Answer phone calls promptly and assist with inquiries or direct calls as necessary
  • Manage cash handling procedures, including bank counts and reporting discrepancies
  • Maintain a clean and organized front desk area
  • Assist with lobby engagement activities as required
  • Safeguard guest personal information in accordance with privacy protocols
  • Follow established check-in and check-out procedures, verifying identification and payment methods
  • Address guest needs and inquiries with urgency and professionalism
  • Perform additional duties as assigned to support business objectives

Qualifications:
  • At least one year of experience in Front Desk Operations
  • Comprehensive understanding of hotel front desk functions
  • High School diploma or equivalent

Skills and Abilities:
  • Proficient in basic computer operations
  • Effective verbal and written communication skills
  • Ability to exceed guest and team expectations
  • Strong time management capabilities

We look forward to welcoming dedicated individuals who share our commitment to exceptional service and hospitality.

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