Client Success Specialist

2 weeks ago


Los Angeles, California, United States myGwork - LGBTQ+ professionals & allies Full time
Position Overview
Join a dynamic team at myGwork, a leader in fostering inclusive workplaces for LGBTQ+ professionals and allies. We are seeking a Customer Success Manager for our Flow Capture product, a cutting-edge tool designed for the film industry.

Role Responsibilities
As a Customer Success Manager, you will serve as the primary liaison between our clients and internal teams. Your expertise in the media and entertainment sector will be essential in:
  • Guiding clients to maximize their use of Flow Capture.
  • Providing strategic advice on project organization and administration.
  • Utilizing your knowledge of production cycles to enhance client workflows.
  • Overseeing client campaigns and ensuring project success.
  • Delivering support through various channels, including in-person, phone, and email.
  • Managing urgent issues with reliability and precision.
  • Tracking unresolved issues and ensuring they are addressed.
  • Identifying opportunities for process improvements and collaborating with the Customer Success team.
  • Gathering and relaying client feedback to the product development team.
  • Assisting in the creation of user documentation.
  • Participating in weekend on-call support as needed.

Qualifications
We are looking for candidates with:
  • 3-5+ years of relevant experience in the media and entertainment industry.
  • A strong focus on client service and relationship building.
  • Sound judgment and the ability to synthesize information from diverse sources.
  • A collaborative mindset to thrive in a team-oriented environment.

Preferred Qualifications
Experience with Autodesk Flow Capture or similar platforms is a plus.

About Us
At myGwork, we believe in the power of diversity and inclusion. Our culture is built on the principles of respect and support, enabling our team members to thrive and contribute to meaningful work. We are committed to creating a workplace where everyone can be their authentic selves and make a positive impact.

Benefits
We offer a comprehensive benefits package designed to support the well-being of our employees, including health and financial benefits, time off, and wellness programs.

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