Guest Experience Host/Premium Seat Sales Representative

2 weeks ago


Wake Forest, North Carolina, United States ASM Global Full time
Job Title: Guest Experience Host/Premium Seat Sales

We are seeking a highly motivated and customer-focused Guest Experience Host/Premium Seat Sales professional to join our team at Wake Forest Athletics Facilities (Allegacy Field / LJVM Coliseum). As a key member of our team, you will be responsible for providing exceptional guest experiences and selling premium seating and VIP experience options on event nights.

Key Responsibilities:
  • Provide excellent service and hospitality to our guests, ensuring a memorable experience for all fans.
  • Maintain constant communication with staff and guests to ensure highly personalized service.
  • Upsell available premium inventory to event attendees and manage inventory to meet nightly sales goals.
  • Provide general venue information to concert attendees, including start times, venue amenities, and wayfinding assistance.
  • Recognize VIP clients and instill appreciation for their membership and patronage.
  • Coordinate operations on event nights with management, catering staff, servers, and security.
  • Build relationships with customers to anticipate their needs and provide highly personalized service.
  • Maintain professional grooming standards and communicate effectively with the current audience to instill comfort in all guests.
Requirements:
  • High School Diploma or equivalent.
  • Experience in selling or customer service.
  • A flexible schedule.
Working Environment:

The Guest Experience Host/Premium Seat Sales role is a fast-paced, often loud and stressful environment with occasional strobe light and laser use. Extended periods of prolonged standing and working on your feet are required. Must be able to lift or move up to 25 lbs using proper lifting techniques and climb stairs frequently throughout the event.

ASM Global is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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