ClubLife Ambassador

We are seeking a highly skilled and experienced ClubLife Concierge to join our team at Invited Clubs in Wake Forest, North Carolina. As a ClubLife Concierge, you will play a vital role in delivering exceptional Member experiences, creating memorable moments, and building lasting relationships.

• Member Engagement: Direct Members and Guests to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments.
• Club Services and Amenities: Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Appointment and Reservation Management: Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards.
• Facilities Maintenance: Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked.
• Concierge Services: Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Member Experience Initiatives: Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club.
• Guest Seating: Seat guests.

• Experience: Minimum of one year of experience in the hospitality business or a similar role.
• Service-Oriented Mindset: Service-oriented mindset and capable of making every guest feel valued.
• Communication Skills: Strong communication skills in verbal, written, phone, text, and social media communications.
• Organizational Skills: Strong organizational skills and attention to detail.
• Technical Skills: Competent in working with multiple systems, including Microsoft Office Suite.
• Team Player: Positive attitude and be willing to work as part of a team.
• Multi-Tasking: A multi-tasker, prioritizing time effectively.