Member Experience Specialist

1 day ago


Wake Forest, North Carolina, United States Wake Forest, North Carolina, United States Full time
About the Role

We are seeking a highly skilled and experienced ClubLife Concierge to join our team at Invited Clubs in Wake Forest, North Carolina. As a ClubLife Concierge, you will play a vital role in delivering exceptional Member experiences, ensuring seamless interactions, and creating lasting impressions.

Key Responsibilities
  • Member Engagement: Direct Members and Guests to their destinations within the Club, providing business and concierge services to our Members and proactively creating memorable experiences.
  • Club Services and Amenities: Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
  • Appointment and Reservation Management: Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards.
  • Facilities Maintenance: Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris, ensuring supplies are stocked for Members/Guests.
  • Concierge Services: Accommodate Member and guest requests for business services, including faxing, copying, mailing, and other concierge services, owning the request from start to finish.
  • Member Experience Initiatives: Assist Member Experience initiatives, such as Club Newsletter, Message on hold, website calendar, and various other projects, including event announcements, outbound calls to Members, and marketing collateral to promote Member Services at the Club.
  • Guest Seating: Seat guests.
Requirements
  • Experience: Minimum of one year of experience in the hospitality business or a similar role.
  • Service-Oriented Mindset: Service-oriented mindset and capable of making every guest feel valued.
  • Communication Skills: Strong communication skills in verbal, written, phone, text, and social media communications.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Technical Skills: Competent in working with multiple systems, including Microsoft Office Suite.
  • Team Player: Positive attitude and be willing to work as part of a team.
  • Multi-Tasking: A multi-tasker, prioritizing time effectively.


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