Patient Service Coordinator

2 days ago


Memphis, Tennessee, United States Ballad Health Full time
Job Description:

The Patient Service Representative plays a vital role in ensuring a positive patient experience at Ballad Health. As a key member of our team, you will be responsible for greeting patients and visitors in a courteous and friendly manner, registering patients according to our processes, and performing various administrative tasks.

Key Responsibilities:
  • Update and schedule patient appointments
  • Retrieve daily patient data for appointments and phone calls
  • Maintain provider schedules
  • Filing and managing medical records
  • Performing data entry and collections
  • Coding encounter forms with proper payment distribution CPT & ICD-10 codes
  • Filing and refiling insurance claims
  • Reconciling charge sheets and balancing credit cards
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous experience performing data entry and utilizing a database
  • The ability to maintain patient confidentiality and adhere to HIPAA guidelines
  • Excellent communication skills to interact with patients, office staff, nurses, and medical staff
Work Requirements:

This role requires:

  • A day shift schedule
  • No on-call responsibilities
  • Rotating weekend shifts
  • No travel requirements
Location:

Hancock County Hospital



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