Desktop Support Technician

5 months ago


Brookfield, United States AA2IT Full time
Job Summary

We are looking for a Desktop Support Technician in Brookfield, WI for a 3 month contract-to-hire opportunity providing desktop support service.

Qualifications
  • 3+ years of Desktop Support experience
  • HS Diploma or GED, or BS degree preferred
  • CompTIA A+ Certification preferred
  • Great customer service skills
Responsibilities
  • Providing desktop support to users
  • Deliver exceptional, white glove customer service
  • Interacting and servicing clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Be helpful and understanding
  • Customize the customer experience for every individual
  • Prepare reports for analysis of product failure trends and service issues
  • Service customers with whatever technical issues they may have in the most pleasant way possible

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