Patient Services Specialist
3 weeks ago
Position Overview:
Comprehensive Benefits Package Including Medical, Dental, and Vision
Compensation Range: Minimum: $18.87 Maximum: $28.90
The Customer Service Representative plays a vital role in providing exceptional service to patients both at service counters and over the phone. This position involves addressing patient inquiries, processing payments and co-payments, and performing tasks that enhance departmental efficiency.
Key Responsibilities:
- Accurately records messages received via phone or in-person, ensuring all pertinent information is collected and documented in accordance with established guidelines. Timely delivery of messages is essential.
- Assists patients with inquiries in person or through phone communication, providing support to the Patient Access department as required.
- Delivers courteous and professional service over the phone or at counters, responding to patient needs promptly, and collecting necessary information and payments.
Essential Qualities and Skills:
The ideal candidate must demonstrate the ability to:
1) Deliver outstanding customer service.
2) Accept responsibility and take ownership of assigned tasks.
3) Develop and maintain a comprehensive understanding of the Revenue Cycle.
4) Utilize resources effectively to perform job responsibilities efficiently and accurately.
Qualifications:
A. Education: High School Diploma or equivalent is preferred. An Associate's Degree in Business Administration or a related field is desirable.
B. Experience: A minimum of 2 years of experience in a hospital setting is preferred. Bilingual candidates, particularly those fluent in English and Spanish, are encouraged to apply. The ability to engage with a culturally diverse population is essential.
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