Patient Services Specialist

3 weeks ago


Hermiston, Oregon, United States Good Shepherd Health Care Full time

Position Overview:

Comprehensive Benefits Package Including Medical, Dental, and Vision

Compensation Range: Minimum: $18.87 Maximum: $28.90

The Customer Service Representative plays a vital role in providing exceptional service to patients both at service counters and over the phone. This position involves addressing patient inquiries, processing payments and co-payments, and performing tasks that enhance departmental efficiency.

Key Responsibilities:

  1. Accurately records messages received via phone or in-person, ensuring all pertinent information is collected and documented in accordance with established guidelines. Timely delivery of messages is essential.
  2. Assists patients with inquiries in person or through phone communication, providing support to the Patient Access department as required.
  3. Delivers courteous and professional service over the phone or at counters, responding to patient needs promptly, and collecting necessary information and payments.

Essential Qualities and Skills:

The ideal candidate must demonstrate the ability to:

1) Deliver outstanding customer service.

2) Accept responsibility and take ownership of assigned tasks.

3) Develop and maintain a comprehensive understanding of the Revenue Cycle.

4) Utilize resources effectively to perform job responsibilities efficiently and accurately.

Qualifications:

A. Education: High School Diploma or equivalent is preferred. An Associate's Degree in Business Administration or a related field is desirable.

B. Experience: A minimum of 2 years of experience in a hospital setting is preferred. Bilingual candidates, particularly those fluent in English and Spanish, are encouraged to apply. The ability to engage with a culturally diverse population is essential.



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