Hotel Shuttle Operator

2 months ago


Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time
Position Overview

Role Summary:
The Hotel Shuttle Operator at Rapid City Best Western Ramkota Hotel plays a crucial role in enhancing the guest experience by providing reliable transportation services and assisting with luggage management. This full-time role requires a friendly, dependable, and detail-oriented individual dedicated to delivering outstanding customer service.

Compensation & Benefits:
The hourly wage for this position ranges from $15 to $18, with biweekly payments. Employees are also entitled to a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and special rates at Best Western hotels.

Key Responsibilities:
  • Drive the shuttle van to transport guests to and from the airport, local attractions, and other specified locations.
  • Welcome guests warmly and assist them with their luggage.
  • Ensure the shuttle vehicle is clean and well-maintained.
  • Deliver exceptional customer service by responding to inquiries, providing recommendations, and ensuring guests feel valued.
  • Maintain accurate records of shuttle schedules, guest pickups, and drop-offs.
  • Stay informed about local attractions, dining options, and events to assist guests effectively.
  • Support guests during the check-in and check-out processes as needed.
  • Comply with all traffic laws and safety regulations while operating the shuttle.
Qualifications:
  • High school diploma or equivalent.
  • Valid driver's license with a clean driving history.
  • Previous experience in customer service is preferred.
  • Ability to lift up to 50 pounds and stand for extended periods.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong communication and interpersonal skills.
  • Familiarity with the local area and attractions.
  • Must successfully pass a background check and drug screening.
Diversity Commitment:

The Best Western Ramkota Hotel is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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