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Guest Room Attendant

2 months ago


Palm Desert, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Respond efficiently to inquiries from guests and various departments. Identify and report preventive or other maintenance concerns in communal areas or guest accommodations. Display caution signage as necessary. Communicate directly with other departments for urgent repairs. Fulfill guest requests and arrange furniture items in guest rooms as needed.

Remove items from corridors and transport them to service areas, including debris, room service trays, unread newspapers, soiled linens, and waste placed near housekeeping carts.

Clean, maintain, and properly store cleaning equipment.


Adhere to all company and safety policies and procedures; report any maintenance issues, safety risks, accidents, or injuries; complete safety training and certifications; ensure proper storage of flammable materials.

Maintain a clean and professional appearance; uphold confidentiality of proprietary information.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate with others using clear and professional language. Collaborate with the team to achieve common objectives. Ensure compliance with quality expectations and standards.

Move, lift, carry, and place objects weighing 55 pounds or less without assistance and over 55 pounds with assistance.

Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines to identify defects. Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination. Navigate through narrow, confined, or elevated spaces. Ascend and descend a ladder. Stand, sit, kneel, or walk for extended periods throughout the work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
No high school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None


The pay range for this position is $19.25 to $19.25 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other wellness benefits.

Benefits may be subject to general eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

About the Team


Marriott Hotels aim to elevate the art of hospitality, innovating at every opportunity while ensuring the comfort of the familiar across the globe.

As a host with Marriott Hotels, you will help uphold the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that enhances this living legacy.

With a name synonymous with hospitality worldwide, we invite you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you become part of a portfolio of brands under Marriott International.

Be where you can excel in your work, begin your purpose, belong to an exceptional global team, and become the best version of yourself.

JW Marriott is part of Marriott International's luxury portfolio, comprising over 100 exquisite properties in gateway cities and distinctive resort locations worldwide.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels provide a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of colleagues.

JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Exceptional guest service begins with how we care for our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can excel in your work, begin your purpose, belong to an exceptional global team, and become the best version of yourself.