Patient Access Representative II

2 weeks ago


Denver, Colorado, United States National Jewish Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative II to join our team at National Jewish Health. In this role, you will be responsible for scheduling patient appointments for physician and ancillary services, collecting patient demographic and insurance information, and maintaining effective communication with patients and clinical staff.

Key Responsibilities
  • Schedule patient appointments for physician and ancillary services in a timely and accurate manner
  • Collect and update patient demographic and insurance information
  • Maintain effective communication with patients and clinical staff
  • Provide excellent customer service to patients, co-workers, physicians, and clinical staff
  • Direct patient calls to appropriate departments
  • Accurately update and maintain patient wait lists
  • Ensure patient insurance allows them to be seen with scheduled physician at National Jewish
  • Refer patients to financial counseling if necessary
  • Communicate with utilization management to ensure services are authorized prior to scheduled appointment
Requirements
  • High school graduate or equivalent preferred
  • Associates degree in business, nursing, or healthcare administration preferred
  • A minimum of two (2) or more years of recent and related experience in a healthcare or customer service environment required
Competencies
  • Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals
  • Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics
  • Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor
  • Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs
  • Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences; assists team members or co-workers in achieving personal goals and completing assignments
Core Values
  • Be available to work as scheduled and report to work on time
  • Be willing to accept supervision and work well with others
  • Be well-groomed, appropriately for your role, and wear ID Badge visibly
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct, and completes NetLearning by due date annually
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures


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