Customer Care Director
4 weeks ago
As a key member of our American Airlines team, you will lead the overall operations of the customer care group, ensuring exceptional customer experiences across all touchpoints. Your strategic vision and leadership skills will drive the development of clearly defined strategies to make our station best in class, while fostering a culture of inclusion, diversity, and development for team members.
Key Responsibilities:- Lead the customer care group, overseeing customer experience, departure dependability, baggage handling performance, and international arrivals
- Develop and implement performance metrics to enhance sustainable delivery of customer care goals
- Optimize trained manpower, equipment, facilities, and funds for Customer Care
- Manage departmental budget and cost control, ensuring accuracy and accountability for overall resource management
- Seek opportunities for continuous improvement, implementing initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
- Bachelor's degree or equivalent work experience
- 7 years of leadership experience managing cross-departmental teams
- Experience in Customer Care/Passenger Service at a large airport or hub required
- 3 years of experience managing a unionized frontline workgroup
- Experience in the application of budgetary knowledge to drive business results
- Experience implementing procedures and ensuring consistent service delivery
- Travel Perks: Explore the world with our global network of 365 destinations
- Health Benefits: Access to health, dental, prescription, and vision benefits, plus virtual doctor visits and flexible spending accounts
- Wellness Programs: Tools and resources to support your well-being
- 401(k) Program: Employer contributions available after one year
At American Airlines, we value diversity and inclusion, and we're committed to creating an environment where everyone can thrive. Join our team and be part of a dynamic workforce that's dedicated to delivering exceptional customer experiences.
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Customer Care Director
1 month ago
Washington, Virginia, United States American Airlines Full timeLead Customer Care at American AirlinesWe are seeking a seasoned leader to oversee the Customer Care organization at our Washington DC CRE and Fac Office. As Director, Customer Care, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences, ensuring our station is best-in-class. You will also provide...
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Customer Operations Director
2 weeks ago
Washington, Virginia, United States American Airlines Full timeTransform the Customer ExperienceAs the Director of Customer Operations at American Airlines, you will be responsible for leading the overall operations of the ramp and customer operations group. This includes coordinating line cargo and baggage management, overseeing outstanding customer service delivery, and partnering with internal and external airport...
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Customer Operations Director
1 week ago
Washington, Virginia, United States American Airlines Full timeJob SummaryThe Director, Customer Operations is responsible for leading the overall operations of the ramp and customer operations group, including coordination of line cargo and baggage management. This role oversees all facets of outstanding customer service delivery throughout the operating day, ensuring professional development of frontline leaders and...
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Director, Flight Service Manager
1 week ago
Washington, Virginia, United States Department Of Transportation Full timeJob SummaryThe Director, Flight Service, is responsible for managing program objectives, strategies, and plans for flight planning, advisory services, operations, and search and rescue coordination services within the National Airspace System (NAS).The incumbent oversees flight service performance, costs, and customer satisfaction within the NAS, ensuring...
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Operations Director
3 weeks ago
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Senior Security Manager
2 weeks ago
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Senior Security Manager
3 weeks ago
Washington, Virginia, United States DCS Corp Full timeJob Title: Senior Security ManagerDCS Corp is seeking a highly skilled Senior Security Manager to provide support to the Command, Control, Communications, and Battle Management Division (C3BM). As a key member of our team, you will be responsible for managing daily tactical level personnel security actions, including collateral, SAP, and SCI in- and...
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Nurse Practitioner
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Nurse Practitioner
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Senior Security Manager
1 month ago
Washington, Virginia, United States DCS Corp Full timeJob Title: Senior Security ManagerDCS Corp is seeking a highly skilled Senior Security Manager to provide support to the Command, Control, Communications, and Battle Management Division (C3BM). As a key member of our team, you will be responsible for managing daily tactical level personnel security actions, including collateral, SAP, and SCI in- and...
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Nurse Practitioner
1 week ago
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Executive Chef
4 weeks ago
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Taqueria Kitchen Supervisor
1 month ago
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Taqueria Kitchen Manager
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Director, Customer Care
2 months ago
Washington, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...
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Director, Customer Care
1 month ago
Washington, United States American Airlines Full timeLocation: Washington DC CRE and Fac Office (DCA-CRE1) Cities: Washington Reagan - DC Requisition ID: 74638 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a...
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Care Management Director
1 month ago
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Director of Customer Success
1 month ago
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Director of Customer Success
2 weeks ago
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Director of Customer Success
4 weeks ago
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Director of Customer Experience
3 months ago
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Customer Experience Director
4 days ago
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Overnight Customer Care Associate
3 months ago
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Executive Director of Customer Experience
2 months ago
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Director, Customer Operations
1 week ago
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Health Center Director I
5 days ago
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Customer Strategy Director
4 days ago
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Director of Customer Experience and Engagement
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Memory Care Director
4 weeks ago
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Memory Care Director
4 weeks ago
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Customer Care Associate
3 weeks ago
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Director of Behavioral Health Leadership
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Director of Emergency Services and Critical Care
5 months ago
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