Hospital Client Services Director
3 days ago
Ethos Veterinary Health, a leading veterinary healthcare provider, is committed to advancing the veterinary profession through medicine, education, and business. We are seeking an experienced Client Care Lead to join our team at Veterinary Specialty Hospital, assisting in the implementation and maintenance of exceptional client service.
Job DescriptionThe ideal candidate will possess excellent communication skills, ability to diffuse difficult situations, and demonstrate professionalism in all interactions. This role involves working closely with the Client Care Supervisor to promote and maintain a high level of service delivery, ensuring a seamless experience for clients and referring veterinary practices.
Key Responsibilities:- Work closely with the Client Care Supervisor to implement and maintain exceptional client service, ensuring a warm and welcoming experience for all.
- Promote effective communication among hospital departments, facilitating a collaborative environment.
- Develop, administer, and monitor client satisfaction surveys, analyzing responses to identify areas for improvement.
- Maintain high visibility within the Client Care Department, fostering a positive and supportive work environment.
- Participate in the recruitment and interview process with Talent Acquisition, helping to find top talent.
- Assist with the onboarding of new employees, ensuring a smooth transition into their roles.
- Develop, maintain, and update training procedures, ensuring all staff members are knowledgeable and proficient in hospital operations.
- Provide mentoring, counseling, and development opportunities for subordinates, helping them grow in their careers.
- An Associate Degree is required; a Bachelor's Degree is preferred or equivalent experience.
- Two+ years of customer relations experience, with a proven track record of delivering exceptional service.
We offer a competitive salary based on experience and skill level, ranging from $$$60,000 to $$$$80,000 per annum. Our comprehensive benefits package includes full-time benefits such as pet insurance, health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
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