Client Services Director Leader

4 days ago


San Francisco, California, United States Bay FC Full time

About Bay FC

BAY FC is the first professional women's soccer team in the San Francisco Bay Area. Founded by four U.S. Women's National Team legends, BAY FC aims to revolutionize the sport and provide a platform for talented female players. We are dedicated to building a diverse and inclusive culture that transcends age, ethnicity, language, climate, and ideas.

We strive to unite the Bay Area's diverse communities through our actions and love of the game. Our stadium is a welcoming space for people of all backgrounds and identities. We believe in inspiring and improving the lives of others through our passion and commitment.

Position Overview

BAY FC seeks an experienced Client Services Director to lead our service team. The ideal candidate will be a driven, self-motivated leader with a passion for developing exceptional customer experiences. This full-time role reports to the Senior Director of Ticket Sales and Service.

Key Responsibilities

  • Prioritize delivering "unreasonable hospitality" to all BAY FC fans, ensuring Season Ticket Members have an outstanding experience.
  • Collaborate in planning, developing, and activating service offerings, including creating a service identity and implementing a proactive service culture for General and Premium fans.
  • Oversee Season Ticket Member benefit execution, including gift delivery and event management.
  • Lead key initiatives as needed to ensure coordination across sales, service, and premium ticketing teams.
  • Foster a positive culture within the service team through team-building, professional development, and innovative techniques.
  • Develop strong working relationships with employees, teammates, and other stakeholders.
  • Participate in event day ticketing or customer service duties, representing the organization and brand positively.
  • Maintain regular attendance at weekly ticketing leadership meetings.
  • Monitor and optimize service team performance using KPIs.
  • Develop and execute member communication campaigns through marketing channels.
  • Create and deliver comprehensive service trainings for the sales and service teams.

Requirements and Qualifications

  • Bachelor's degree or equivalent
  • At least 8+ years of successful service experience in sports business (preferred)
  • Exceptional written and verbal communication skills
  • Ability to manage multiple projects simultaneously and prioritize efficiently
  • High emotional intelligence, intellectual curiosity, and desire for professional growth
  • Ability to work independently and meet competing deadlines
  • Strong organizational and time management skills
  • Proven ability to analyze data, develop recommendations, and present to leadership

Compensation and Benefits

The estimated salary range for this role is between $95,000-$105,000 annually, depending on experience and qualifications. BAY FC offers a competitive benefits package, including medical, dental, and vision insurance, retirement plan options, and paid time off. As an equal opportunity employer, we welcome applications from diverse candidates and promote a culture of inclusion and respect.



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