Customer Service Representative

6 days ago


Middletown, Rhode Island, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, driving sales growth and customer loyalty
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Load and unload delivery trucks, assisting with inventory management
  • Participate in visual merchandising, maintaining a visually appealing store environment
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or retail
  • Ability to read, write, comprehend, and communicate in multiple languages

Sherwin-Williams is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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